This is the second time that the order we placed never came. It has been over two hours and now no one is answering their phone. 50 dollars later and no food. In the past when the food *does come it is usually wrong and not what I ordered.They are very rude and impolite to people with food allergies or restrictions like being vegan or having a nut allergy. They need a change in their staff. I would never recommend them and I hope whoever reads this goes elsewhere.
Sterling Heights, MI 48312
From Business: City Wheels Courier Corp is a business-to-business delivery service that provides you with same-day or next-day delivery on almost any type of package or correspo…
Awesome Service!Awesome Delivery Personal!Awesome Variety of restaurants to choose from!between grubhub and this service, I'd say this service is better!
10 minutes after placing my order I received an email stating I would receive my order within an hour. 30 minutes after placing my order I received a call stating they have no drivers in my area and they won't be bringing my food. I will never use them again.
One name...DEAN One message delivered clearly...VEGANS NOT WELCOME HEREThe manager was so beyond rude the delivery guy apologized for him and have me the owners name so I could reach out and let him know that his manager is not interested in customer service nor he is interested in return business:On Saturday me and four other people were at my new place painting and decided to get lunch and thought we would try this place...worst mistake ever! My brother who is a vegan still loves pizza just can not have cheese on it, so I ordered him a medium vegan veggie pizza. I ordered myself a small cheese, my father choose a medium with mushroom and pepperoni and my two friends order cheese bread, salad and a bbq chicken pizza.The pizza I had requested to be vegan was loaded with cheese, my cheese pizza literally was coated in cardboard.I called to speak with manager in hopes of getting a replacement order but instead I was YELLED at by manager! Telling me it was my fault and that vegans shouldn't order pizza. What the hell is wrong with you? Seriously you have someone that wants to give you their money to obtain your product and because a person chooses not to eat anything from an animal they aren't welcome?!?!? That is not only disrespectful it's discrimination! After being yelled at and blamed I was told to never order from this place again by the manager! Remind you I called to solely get a replacement order...not to be yelled at or have my brother discriminated against! I demanded a refund for the two pizzas. The delivery driver was super polite and explained to me that his manager is like that all the time and that he personally heard his manager yell at me and apologized on the behalf of the business. I honestly like giving places second chances to win back customers but this is unforgivable as long as that manager is there I see a lot of business going else where.
It's been 1 hour and 40 minutes and I am still waiting for my food. My wife is talking with them right now and they are completely unapologetic. They charge an awful lot to be this bad.
This place should be taken of this planet !!! They Suck
The worst customer service imaginable. After I filed a Better Business Bureau complaint concerning them, they have informed me I am "blocked" from their company. Shockingly poor management. I would give 0 stars if possible.
I understand it gets busy but some of these employees are full of it. I feel sorry for the drivers b/c they do not get paid hourly but the worst attitude guy called twice and let the phone ring 2 seconds so never again. It's like they're incompetent now or something. And this is only my 2nd experience and it was still very disappointing