This company doesn't return phone calls--not just a little--blatantly and never. They don't care about their customers, even loyal and long-time ones. I'd say they have the emotional intelligence equivalent of perhaps the bear robot at Chuck E Cheese..maybe the chicken? ...and I'm pretty sure that's intentionally so, as a defense against the well-justified customer complaints. Accountability and admittance to error is not on their radar, and your concerns will be met with a shameless apathy and stoicism that takes the prize even in the antiseptic world of modern HR. If I want lack of customer service and personal attention, and a company that STRIVES for robot like frigidness, I will go to a big bank. At least they have modern amenities...don't even get me started on that.This business is a joke, and the only defense against evil like this is to not patronize it.
This credit union is a solid community resource - local and easy to deal with. They have a terrific savings education program for kids with wonderful incentives.
This credit union is a great community resource - local, easy to deal with. They have a great program for teaching kids about savings with lots of incentives.
Be careful of their fees - They clear larger check first, so they can return as many checks as possible, they just charged our company $780 in return check fees when it should have only been no more than 4 @ $30 = $120. - We deposit millions of $'s per year with them, we will be taking our banking elsewhere.
Why aren't there more places like this? Seriously...I am a big fan of accessability to my account (which is how it should be in this modern world) but my other banks charge me fees for my debit. This place doesn't! How cool is that!? I'm almost spending nothing to use my own money which is how it should be.
I was at my last draw (financially) when my sister told me about this place. They helped me refinance my car, which nowhere else I went to would do. The atmosphere in here was really friendly; after walking out, I got a sense of 'everything will be okay' which I had not felt in a long time. Now I have a good outlook on my future, yayy :D
I miss this credit union :( I opened it up when I lived in Michigan, and moved out of state. Very friendly service and they know you by name, which is very rare nowadays! and quite sad. Out of state but still banking here (they have low fees! :O) through service centers, which is very useful.
Wow, this place is awesome! I've only been here a few weeks and they already they know me by name. Everyone I talk to is very helpful and friendly. The fees here are low which is good, considering that I'm a student. Would totally recommend to a friend :)
The employees of Northwood have been kind and personable everytime I have been in their office. I applied to get a car loan with several other places and Northwood was the only Credit Union who worked with me to get approved! ! I would recommend joining Northwood to any of my friends or family.