We came to the Cookout because of the good food at an affordable price. 7 of us spent more than $40. One of my family members and my son being an employee there was standing at the window getting our food and asked the manager Kevin for some sauce. He didn't acknowledge my sons request and proceeded to slam the window in my son and my sister’s face. He returned to the window with drinks and tossed the 2 sauces at my son and slammed the window again. My son politely tapped on the window to ask for more sauces and straws and Kevin put his hand up in my sons face. My son again tapped on the window and stated we purchased 7 trays and needed more sauces. Kevin proceeded to open the window and give him 3 sauces and stated in a rather ignorant tone "have a nice day", slammed the window and I could see him continue to utter words that I could not hear.First, whatever issues the management has is not the problem of the customer. I feel like we were treated rudely, and the management was completely unprofessional. Second, whatever issues my son and Kevin may have are "work related" and at the time we were there my son was a paying customer just like everyone else.Finally after this experience I will not be taking my family to this Cookout because of the unprofessional management. If they are willing to treat their employees this way in front of their families, how do they treat them while they are working?
Love the spicy chicken fillet.... but not on a biscuit (yuck) is always dry and taste burnt. Order it as a wrap but was told it wasn't available until 9:00am. This item was listed on the menu board...so what gives ???? I've been able to order this from other locations at early times. Work needs to be done on consistency among your stores with both food quality and customer service,
The manager Sherry Brann is VERY rude! She basically encourages that for her employee to be rude to the customers. Sherry Brann is un fair as an manager & as a supervisor. If they want to let you go they will give you an sorry excuse. It is discussing in there! I would NEVER eat there!
this place is aways packed with people great food ,good tea, service is good ,some times the order is off but with that many people comming though i know why. If it is a problem they make it up to you. Just wished they had truck parking