I was a happy customer of Time Warner for 8 years until Spectrum took over. I had a "grandfathered" 300 MBPS internet plan and called customer support with concerns about my bill. The representative informed me that they had a "Spectrum Package" that was 300 MBPS and would instantly save me $20/mo. The rep promised me that my speeds would not change at all. I was excited and agreed. Immediately after getting off the phone, my modem rebooted automatically. I did a speed test at speedtest.net and found out that my speeds were now 100 MBPS. I immediately called customer service and asked why a change had been made when I was promised I would keep my 300+ MBPS speed. The rep told me that the previous rep I had spoken to had lied to me and had switched my plan to their 100 MBPS plan without my authorization. After speaking to a "Customer Service Expert" I was informed that I would have to pay even more to get back to the 300 MBPS plan that I had been paying before I called the first rep! Next, I spoke to someone in the Customer Retention department. They told me that they would work with their manager to make this right. After staying on hold for an hour, they told me that it was going to take more time than expected and they would call me back. I waited until noon the following day and still hadn't received a phone call. I called back and spoke to another person in the Customer Retention department. After explaining the situation, and the fact that I had been lied to several times by several representative, spent many hours on the phone, and have given Spectrum plenty of chances to make this right, I was informed that they are not willing to do what it takes to make this right. So much for customer support. Spectrum does not seem to value its customers at all and I refuse to put myself through this any further. So, after being a loyal customer for 8 years, I will be taking my business elsewhere.