Worst experience buying appliances EVER. I ordered my a Samsung Washer and Dryer on 2/10/15. BestBuy website promises a delivery of 2/13/15. I go into the store to check it out. I purchase it from the store. The delivery date is suddenly moved to 2/23/15. TWO WEEKS from the day I order. So here I am today, on 2/13/15 and BestBuy calls me to tell me 30 MINUTES before the delivery to tell me that it is backordered. I even called into BESTBUY to ask if everything is according to the LATE schedule and they SAID YES. WOW. I even checked the automated order status system and everything says yes. NOW TWO WEEKS INTO THE ORDER AND I GET BACKORDERED. I just got off the phone with the local BESTBUY store and they tell me that they are sorry for taking my money, telling me it was in stock, and making my delivery late, and back ordering me and then calling me 30 mins before. So what does BestBuy do? They tell me to come into the store to give me a DAMN GIFT CARD as a REFUND. WOW. That's right. A REFUND in a gift card. Then I am instructed to drive across town to buy from another BESTBUY store. AND WHAT MAKES YOU THINK I WANT TO DO THAT???? I've never heard of a TWO WEEK delivery time.. EVER.. AND THEN MISS THE DAMN DELIVERY. WORST BUYING EXPERIENCE EVER. You should change your name.. because it sounds like WORSTBUY right now.
The owner, Bill, of Advanced Electronics is very knowledgeable, straight forward, and honest. He appeared to me to be most interested in helping us fix our TV than in pushing us into a high dollar service charge.We called several places in Austin about problems we were having with our Mitsubishi TV. We got quotes from $350 to $450 to repair the optical unit. Bill at Advanced Electronics told me that probably the problem was the generic lamp we installed. He ordered a certified Mitsubishi lamp, and just in case came to our house with the optic part to install if the lamp did not work. As he predicted, the new lamp worked fine. He charged us the lamp cost and a reasonable service call fee, and that is all.