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BBB Rating
A+
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Hours
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Neighborhood
Chisholm Valley
AKA

Mel's Pet Parlour

Category
Pet Grooming

Reviews

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JF
Julie F.

07/02/2014

Overall

Your takeing a chance if you take your baby here to get groomed!! I decided to try this place out and was a big mistake!! My dog was done with in 2 hours...with that being said my dog had a deep cut on top upper arm, deep enough for me to be concerned of a serious infection. Also on same arm 1 of his nails was clipped to low & was bleeding lightly from that. Owner never even told me any of this when i went to pick him up! My mistake for not looking over him right then! When i did notify her of her horrible work she just said "she never seen it"..really you dont look over your work, notice a obvious cut?!! Didnt seem to care really & to keep my business. Dont let these few Good reviews fool you like I was fooled!! Its true YOU GET WHAT YOU PAY FOR!! Stick to a regulated pet groomer.

marksgirl1984

04/21/2013

Overall
Amazing

She grooms my 3 westies.

Baby, Lucky and coconut and my cairn Bella.

She's A++++ best grooming my westies have ever had with a wonderful price

Winterwestiesrwe loves her....

Jon Lin

05/26/2011

Provided by Citysearch - 
Overall
Worst Service you could immagine!

Horrible Service! Rude!

I wish I could give a negative star rating.

I dropped my Golden Retreiver here for a bath and trim, he came back SHAVED! There is no hair left on my poor guy!

When I called to inquire, the owner, Mel, told me that's what a haircut is on a Golden and that if I didnt like it, I was free to go somewhere else.

Do yourself and your pet a favor, skip this place!
Liked: Disliked:

BDDamron

04/28/2011

Provided by Citysearch - 
Overall
LOOOOVVVEEE MEL'S!!!

Mel is AMAZING!!! She's truly an animal lover, and my little Maltese, Daisy is no exception! She treats my dog like she's one of her own, and I'm more than comfortable leaving her there.

I was referred to Mel's by my neighbor who also takes her Maltese there. I had taken my Daisy to PetsMart a few times and was over-charged and under-satisfied each and every time. Mel's prices are better than reasonable and my dog always looks and smells like a million bucks! Not to mention, she's not stressed out when I pick her up. Daisy HATES get her face wet, so bathing her at home is always a challenge. But Mel and her team do a great job of ensuring Daisy is comfortable and relaxed.

I've even brought in a friend's Yorkie who was visiting from out of town and she, too was beyond thrilled with the results.

I'm always more than willing to share this jewel with any friends looking for a groomer. She's incredible!

happy brunette

04/01/2011

Provided by Citysearch - 
Overall
I take my two shelties there!

I took my two dogs there on a referral. She always does a good job and doesn't break the bank. You have to give her at least a week's notice for an appt. I drop off my dogs in the morning and they are done by the afternoon. She is very busy...so she will call you when they are ready. My dogs always look like show dogs when I pick them up. I know when I take them to Mel they are in good hands. I only use this groomer!

angelajedwards

03/25/2011

Provided by Citysearch - 
Overall
Love this place!

I have been looking for a place to take my Shih Tzu and was having a hard time finding someone in my area. I have taken him to several places and did not like the way they cut him or the price. I tried Mel's and I am SOOO pleased! He came out handsome as ever and her fee was SO cheap compared the places that my dog has been. I am so happy and so glad that we found her and will continue to use her from this point on.

whitan

06/21/2010

Provided by Citysearch - 
Overall
Consider this a referral

I just will not take my dog anywhere but Mel's for his periodic groom. I never worry about him when he's there. Long ago when I began taking him to Mel's, I choose her because I needed someone who would take a extra care since he was young and new to the grooming game

I'm very happy with the service and the pricing. I know Tucker is in good hands with Mel, and I can rest easy.

Jojata

05/12/2010

Provided by Citysearch - 
Overall
Best Service in Town!!!!

I have been taking my two dogs to Melanie for years. She is fantastic. Her prices are so competetive my parents bring their dog across state lines to get him groomed. She always does such a great job and I can always count on her to get them in on her busiest days. I appreciate this level of service since I have had a bad experience at two ""other"" grooming places in Round Rock. Thank you Melanie!!! Your the best!

Ruth Monico Moore

09/15/2009

Provided by Citysearch - 
Overall
Very, very satisfied every time!!

When I was new to Austin, 5 yrs. ago, Mel's was referred to me for my four dogs. Over the years, I have always been pleased with the way they looked, the treatment they received and Melanie's excellent customer service. Sorry that I had to move away and now find a new groomer, again.

austinresident09

05/15/2009

Provided by Citysearch - 
Overall
DO NOT USE THIS GROOMER

If they had a negative star rating, I would have used it... One star is way to good for this groomer!!....

This has to be the worst customer service I've ever experierenced. The owner is just down right mean. She really dosen't care if you like it or not.

I've arranged to drop off my elderly pet to be groomed, I asked if this was possible. She said yes and to drop her off at 7:30am to make sure she's inline first thing. I did, no call, I called at 12:30. She started in with an attitude, she hadn't even started on my pet. She didn't care if I liked it or not. Her words ""come get her if you don't like it"". I was floored, I asked my wife to call and see if I was the cause, maybe I came accross the wrong way. My wife came to me and said, we need to get our pet now!!!

When we got there it esclated, she was rude, nasty, mean... And still charged me, I didn care, I wanted to make sure my pet was safe.

I spoke to another groomer, they knew all about this women. She was fired from their shop for being so nasty.

Enough said, if you love your pet... Don't take them here.