Emergency Pet Care of Round Rock
301 Chisholm Trl, Round Rock, TX 78681
This clinic needs a sign that says "closed for attitude adjustment." I've had two experiences here at this clinic. The first time a couple years ago didn't go well either. I'm not from the Austin area and because I had taken my dog in for treatment here before, it immediately came to mind when my dog became sick. On Wednesday morning (last week) my dog was diagnosed by my regular vet with diabetes. By Thursday evening (of last week) she had developed a severe eye issue and became very lethargic.
I called the clinic to let them know we were coming in. The receptionist was very short with me and I could already tell she lacked any people-skills. I started explaining what was going on and she said "If you are that concerned, bring her in then." I checked my call log, it was 38 seconds. So we quickly drove from Leander to Round Rock to get her seen by an ER vet. We arrived and I said "I just called about bringing my dog in..." and before I could get two more words out she said "Just to let you know there is a 3-hour wait." and I said "Well what can we do, she is very sick?" and she said "There are other clinics you can take her to, there is another one in RR and one off 183/Duval" and I said "We just came from that direction, we live in Leander, I wish you had told me over the phone." She rudely answered "Well I had a room full of patients" (The facility was empty in the waiting room -- full disclosure, I don't know what was going on in the back but I doubt they'd use her for anything other than answering the phone) I said "It would have taken you two seconds to tell us you had a 3 hour wait"
Putting a person with zero people-skills, as the first point of a contact can be detrimental to a business. It came as no shock to me when I read a review within the last two weeks describing a similar experience with your attitudinal receptionist. Take this as a tip and learn from it. I will never return to your clinic. I wouldn't send my worst enemy to receive services at your facility after TWO failed attempts. But, I'd like to thank you. Had it not been for your poor service the first time, and crass receptionist the second time, I would have never gone to the other facility in Round Rock where we received exceptional care. In case you want to take this feedback and do something with it, we went on 12/03/15 between 8-830PM.
04/27/2012Provided by Citysearch -
Our cat, Snoopers seemed to be in a lot of abdominal pain one night so we gathered him up and went to the Emergency Pet Care of Round Rock. We had never been to this emergency center before but it was clear that as soon as we entered the front doors we were treated with he utmost respect. And even though Snoopers was not a very pleasant patient to care for, he was treated with both care and compassion. All of the staff was extremely pleasant and explained Snoopers condition expertly. Thank you Emergency Pet Care of Round Rock for helping to save Snoopers life.
04/25/2012Provided by Citysearch -
Our dog injested an iron pill and we were concerned as to his health. The Techs took Romeo to be seen at once. In a few minuets we were taken back to where he was and the Vet explained what they were going to do to pump his stomach. after a very short time the Vet showed us the contents of his stomach and he had not swallowed the pill. Everyone was very kind and considerate. This is our thir visit here, each time as pleasant as they could make it. I heartily endorse this group.
03/28/2012Provided by Citysearch -
Who has ever been to an emergency room and don't see a vet for 30 minutes while your dog continues to be in distress? No, there was maybe only one another animal there at the time...how do they establish the priorities? They DON'T! Blood tests are not thorough. Very inadequate services and I will drive a bit farther to find REAL emergency services for my animals.
02/09/2012Provided by Citysearch -
Our poor little doggie got very, very sick about 11:00 pm
one night. Little did we know she was developing a
potentially life-threatening intestinal condition called
Hemorrhagic Gastroenteritis (HGE). Thankfully I had the magnet on the refrigerator with the phone number for the Emergency Pet Care of Round Rock. The receptionist was very helpful in explaining that they are located right where the Putt Putt Golf Place used to be. We were treated with the utmost respect when we arrived. The staff was not only courteous & compassionate but extremely knowledgeable - they had our dog diagnosed with tests to confirm it in record time ! Needless to say, by the time we picked up our dog a mere 4 hours later she was stabilized and on the road to recovery ! The reports that were given to our vet were very clear & concise - no problems interpreting ""what treatment she had had"".
We cannot Thank them enough for the care we received. We will NEVER choose another Emergency
12/13/2011Provided by Citysearch -
While i hate to admit it, I accidentally cut our cat while giving him a bath and trying to cut off a fur ball. It was late on a Saturday afternoon and we are new to the area. We found this facility on the web, rushed him there, and could not have been more pleased. I felt terrible about the incident and they were kind and compassionate to me while giving our cat full attention. Our cat is very old and quite grumpy but they were thorough and caring. They were also very clear on the cost up front prior to treating him. We could not have been more pleased with the quality of the service. We felt very lucky to have found such a good resource in the area. We hope we don't need to but we would definitely go back.