I'm saddened to feel the need to write this review.I'm a long time customer of Zack's and have purchased several firearms there over the years. I have also introduced several new customers to Zack's, most resulting in firearms purchaces. Generally the staff has been very helpful and on point with their advice and recommendations. A short time ago I discussed a trade of a firearm I own for a Zack's firearm. They took my firearm "upstairs"(Common practice if Kevin is not in the shop they'll run it up to him) to get looked at and I was quoted a price. I stopped in today and was shown a firearm they had gotten in perfectly suited for my needs. I didn't have the firearm I was trading with me and told them I go home and return with it to do the deal. Upon returning about 30 minutes later, much to my disappointment I was told that Kevin wasn't interested in my firearm. His staff told me that Kevin claimed he didn't remember giving a price for it. As a long time customer a respectfully asked to speak to Kevin. Didn't make any sense to me what was going on. I was told to hang out for a few and Kevin would come down to speak to me. Over an hour passed before Kevin showed at the counter. He actually wasn't even there to speak to me as another customer had come in with a couple of firearms to trade. I asked to speak to him and reminded him I was told to wait for him. He basically blew me off. Was rude and short with me. Basically had his back to me the whole discussion. Said he would speak to his guys tomorrow about what I was told. Could not of shown less concern or respect for me as a customer. I expected more from Kevin. Respect, customer service and fair treatment should be the norm at any business. Was not the case at Zack's.
Great little store. The rifles are laid out so you can browse and handle them without needing to wait for a salesman. Also great selection of pistols. The sales staff is knowledgeable and really friendly. On only my second visit they remembered my name. Highly recommended.