Desert Sun Collision Center
2912 W 2nd St, Roswell, NM 88201
Primary Phone: (575) 622-3174
Phone: (575) 622-3174
Primary Phone: (575) 625-1000
Phone: (575) 624-0580
Fax: (575) 624-0580
Fax Number: (575) 624-0580
TollFree: (800) 540-5340
TollFree: (888) 733-9444
Desert Sun Used Car Supercenter
Desert Sun Collision Ctr
Desert Sun Motors
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I had taken in my 2013 Subaru BRZ, with a custom body kit to have some repairs done. I had told them about the body kit being custom many times before I even had taken in the car, they even had images of the vehicle before they started work on it. They told me they would have no issues completing work on the vehicle and I should have it back within a week.
Well today is the 6th day, and I receive a very discerning call, they contact me to tell me that after they had removed the back bumper, they had realized it was a custom body kit. Keep in mind, I had told them many times before this. I was told the vehicle was in the paint shop yesterday, but it seems all they have done in 6 days was take off the back bumper and realize that the vehicle had a custom body kit.
They also went on to tell me, that they might end up doing more damage, then repair if they even attempt to repair the back bumper. Along with this, they had told me many times when I would call for an update that they would call me back the following day with information, but all these times I would end up having to call back to receive any information regarding my inquiry.
If you have anything other then stock parts on your vehicle, and even then, I would highly suggest not even giving them the light of day to complete any work on your vehicle. Do not even give them a call.
Edit: Along with another users, I can not stress the fact that even after contacting Google, I am not able to leave a review lower than a star. :(
Called ahead to find when the body shop would be open. I was informed it was open from 9-4 on Saturdays. When I arrived to the 2601 address I was told the body shop was closed but the girl was sure someone in the service department could give me a body estimate. I knew it was two different components but she insisted I follow her anyways so she could hear for herself, I guess. The guys in the service department confirmed they could not do a body estimate but at least they were more informative than anyone else had been since calling that morning.
I give them 2 stars because its not their fault I had a bad first experience dealing with customer service at Desert Sun Motors who knows so little about the Collision Center, but because I can't find any information about he collision center on the Desert Sun website that they are connected to.