If the one in Roswell is anything like the one in Carlsbad I feel sorry for everybody that buys a Ford from Kelly Grimsley Auto Group my vehicle is falling apart today because of what they've done to it and it still don't even have over 50,000 miles on it this whole car company Kelly Grimsley and is a joke don't anyone buy a Ford from either one of them in Carlsbad or here in Roswell because apparently they don't know how to customer service or take care of the vehicles they work on. PS if they keep it longer than 3 months I got to take it back that's how long they took for my vehicle and it's still not running right
THE BEST DEALERSHIP SERVICE DEPARTMENT I HAVE EVERY DONE BUSINESS WITH. THE SERVICE ADVISORS & SERVICE MANAGER WERE VERFY FRIENDLY, HELPFUL, & PROFESSIONAL.
Well.....I had no idea I was supposed to do there job for them..... Totally unsatisfied.....lousy service...... totally unprofessional.......I myself will never do business with them again......I wasted so much time with their BS....
I bought a jeep Cherokee from them back in 2006-2007. There was an accident and the vehicle was totalled. Ins was filed, as well as their ins, so the vehicle was paid for. This happened in 2008. They put this on my credit report as a bad debt. So now I have tried for the last several years to have it removed, and they have not removed it, plus want me to pay for it again. Be careful with these people, you will get screwed. I have contacted an attorney about the situation, so hopefully it will be resolved. Buyers BEWARE!
Great place nice people!!!
Will tell you one thing on a trade in and then change it. Very unhappy with customer service. Will not buy a truck or car from them ever. Also will not recommend them to any family, friends or coworkers.
The work was awful. The trunk they painted wall all messed up and will not close properly. They must have smoked while working on the car because the interior smells like an ashtray.
Called ahead to find when the body shop would be open. I was informed it was open from 9-4 on Saturdays. When I arrived to the 2601 address I was told the body shop was closed but the girl was sure someone in the service department could give me a body estimate. I knew it was two different components but she insisted I follow her anyways so she could hear for herself, I guess. The guys in the service department confirmed they could not do a body estimate but at least they were more informative than anyone else had been since calling that morning. I give them 2 stars because its not their fault I had a bad first experience dealing with customer service at Desert Sun Motors who knows so little about the Collision Center, but because I can't find any information about he collision center on the Desert Sun website that they are connected to.
Bought a new Jeep and had the best time ever with these guys. Super price, great financing and my salesman knew about the car top to bottom. Nice experience for once!
They took care of me and my problem with the best service I have had in a long time. Even though I don't own a GM car, they got it fixed quick and were fairly priced.