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My first online order with this chain (and my last) ended up with myself having no dinner tonight. The order was not delivered with all items ordered, the phone at the restaurant rang and rang throughout the 3 attempts that I tried. Do you that Panera will NOT refund your money??? They also would not pick up the wrong order. This corporate location has to abide by corporate philosophies so I could not obtain the name of any DM or RM that oversees that location. One hour and 45 minutes later and frustrated I gave up after speaking to their customer "NO" care department. Being a retail person myself, I could not believe that no refund or exchange would be made.
3rd time is a charm. They forgot my drink all 3 times I've ordered from them...it's like they don't know how to read. Also live .5 miles from them and after arguing with them I convinced them I am indeed "in range." Horrible service.
Each year we order a roasted Turkey from HBH and have never been disappointed. The staff are all very friendly and manage the crowds with a smile.
Food sucked, waitress talked down on my 5 year old son for spilling my pop, then complained that I didn't like their ice tea. I mentioned the matter to her supervisor, he called me a liar. To add to the fire, they charged me for my kids meal when it was clearly suppose to be FREE after 2pm. Now, I'm at home, puking my brains out from food poisoning and will have to miss work tomorrow. Never again!!
For years, my mother ordered their honey-baked ham for special occasions. When she would go to pickit up...there would be a long line ofpeople there. No surprise, the foodis fantastic! I highly recommend!