Stay away from this business! From all of my years doing business with many different merchants, this is by far the worst service I have ever received. Each member of this family owned business actually lies to you. My shutters and blind was to be installed on 9/2/2016. The blind hadn't even been ordered, but I was told by John Sr. that he would have in a week, and one of the shutters was mis-measured by Hunter Douglas. John Sr. said the would have the correctly measured shutter in 1-week, along with the blind. A week passed and I called asking for a status of both the new shutter and the blind. My call was not returned, I called again another week later, no call returned. I was actually forced to drive to their showroom (which is disaster in itself) and confront this business, where was my replacement shutter and blind? Their son was there, he didn't have the answer and basically just stood there while I complained that no one has had the courtesy to follow-up with me and I had to driver there to get some customer service. He never apologized to me. Said he would look into it with his father and someone would get back to me. Another week went by, NO contact to me from this establishment. By the 4th week John Sr. came to install the correct shutter, this was 9/22/2016. However, the blind hadn't come in. Really?? Four weeks later and no blind? He would look into this and get back to me. A week went by, no call back to me. I called and got Maryalice, the wife. She apologized and said she was sorry for the lack of customer service, she also had to tell me she just had hand surgery. Really?? It took 2-weeks to get the blind installed, but it came with the wrong size wands. The blind was a "top/down", "bottom/up" douvette blind. The blind is how 6 weeks late and has the wrong size wands. The wands were 4 feet, and I needed 2 feet in length. John Sr. said he would order them that evening, and have the new wands delivered directly to me. They were easy to screw off and put the new ones on. I was fine with that. A week went by, no new wands. Week 2 - On 10/26, I called and got John Jr. to ask status of the wand delivery. John Jr. said he would call Hunter Douglas and call me back. He called me back (surprisingly) and said he was told by Hunter Douglas that I should have them at my home by Thursday or Friday, October 27th or 28th. Come Friday, October 28th, no wand delivery. I called their store and got Maryalice. I told her I was upset at being told a different story every time I called. She apologized and looked in her computer and said, "Oh, the wands were ordered and shipped on October 27th" And, she provided a tracking number. So, does this mean that John Jr. lied to me? Or did he not contact Hunter Douglas as he said he did? I have no clue. I just know that I don't have the correct wands for my blind. A box was delivered to my doorstep yesterday, October 31st, it was from Hunter Douglas. I thought, great, I have my new wands and I can be done with this company. I opened the box and there was one wand, the same 4 feet as the wands I already had. I called, left a not so nice voice mail message, and said I want the correct wands within days and I'm getting ready to lodge a complaint with the BBB. I submitted a thorough complaint with the BBB, dates of every single issue and lie received from the is company, Blind Corners. I got a call back and an email saying I would have the two (2) correct wands tomorrow, 11/2. We shall see. The main reason for this terrible review is because I don't want to see anyone else have to go through what I've been through with this company. They treat their customers with total and utter disregard or respect. I felt I was reasonable, but kept getting run around, after run around. And, I'd had enough. I will NEVER do business with this company again, and I have told all of my friends about how poorly I was treated.
1125 Galleria BlvdRoseville, CA 95678
They are having a great sale today. Got some shirts for $5!!! All kinds of things on sale. Line was long but went really quick!!
We made a purchase of a Luminette privacy sheer with powerglide on 7/12/13. Part of decision to purchase was based on the fact that, according to Blind Corners, Hunter Douglas was giving rebates for such purchases. In fact, Blind Corners had notices of these rebates prominently displayed throughout the shop. We requested the rebate form and were told that Blind Corners had submitted it for us and it would take about 6 weeks. By late August, the draperies were finally in. The installation was delayed by an additional 2 weeks due to a mismeasurement of the cord for the draperies and the need to wait for Hunter Douglas to send a new one. On Sept. 12, we received a letter from Hunter Douglas stating the purchase had occurred outside of the timeframe for the rebate. We immediately contacted Blind Corners and emailed them a copy of the letter. They indicated they would immediately contact Hunter Douglas as that was inaccurate. By Oct, we were told Blind Corners was getting this corrected. On Oct 24, we received an email that Blind Corners should have an “answer back in a few days.” On Nov 26, we emailed Blind Corners to let them know we had heard nothing. On Dec 2, we heard from Blind Corners they were “working on and Hunter Douglas assured them it will be taken care of soon.” On Dec 4, Blind Corners notified us that Hunter Douglas was processing the rebate. Stated it “will take a little longer..not much.” A second email that day stated “Blind Corners takes this seriously. This will be tended to completely.”Dec 10- received an update email from Blind Corners that the rebate was still being worked on.Jan 12- Contacted Blind Corners again about the delay and was told the “rebate processing was completed. A cashiers’ check will arrive in 10 days-2 weeks.”Feb 1- Have received nothing. Who do we feel is responsible? Both Hunter Douglas and Blind Corners. We feel that Blind Corners should not have been advertising a rebate if that advertisement was not accurate, and, while Hunter Douglas should have been responsive to this, the ultimate responsibility lay with the merchant. Their promise to “tend to it completely” should have been their word. It was not. Would we ever use Blind Corners again after this…NO. If any one else is going to use them, get EVERYTHING in writing..including any promised rebates, BEFORE you agree to any purchases. However, that won’t help with delays in installation.
We love our new shutters. They were installed in a timely manner and look great. The owner came out and gave estimate of cost and time, both were accurate estimates. We enjoyed working with Rick and his team.
We had our entire house window coverings done by Horner. Not only was everything done on time and at a fair price the installers were very professional.
Blind Corners is a family-owned business that knows attention to detail and values their customers. I purchased slider door shutters and they installed them for free, plus they are right in our neighborhood.