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Hours

Regular Hours

Extra Phones

Phone: (989) 685-3027

TollFree: (888) 686-5999

Payment method
amex, mastercard, visa, check, discover, all major credit cards, debit
Category
Internet Products & Services

Reviews

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Rebecca H.

09/25/2014

Overall

We are a new, local business in Comins, MI. When we opened we wanted to use a local company for our phone service. We went with M33. I can honestly say I have never been more disappointed with a phone service. We decided to switch phone companies and were told we would have service with M33 until the day of the port. As soon as we put in the work ticket to have the number ported, our service stopped. We couldn't receive any incoming calls. Not to mention we only had one line, no caller ID, no call waiting and were charged for every phone call made, local and long distance. Our bills from M33 were about $150 per month. A bit outrageous. I spoke with the "customer service" department which I believe consists of one person. He seemed rather annoyed that I called him regarding the issue. I spoke with him on several occasions and he continued to say it was not their problem, it was the problem of the new phone company.I called the new company and they said our service was with M33 until the day of the port (of our number) and they do not take control until that day in case the customer changes their mind. I again spoke with M33 and he again said it's not their problem. He offered me no help, solution nor compensation. He continued to sound annoyed with me so I then asked to speak with a supervisor and he put me through to her voice mail. I did leave a voice mail but I'm not really sure how she is going to contact me seeing as we can't receive incoming calls. If you're thinking of using this company for your phone service, I would not recommend it. It's just my opinion from my experiences and if you do give them a shot, hopefully it works out better for you.