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Fine Fencing At Affordable Prices.

Business Description
Northwest Cedar is a third generation fence company tracing its roots back to the late 1920s. From the beginning, Northwest has maintained its original focus to offer "The Finest In Cedar Fencing At Affordable Prices." We serve the Southwest Suburbs Chicago, IL, area. Our products have a natural durability from high oil content in the cedar, making it extremely resistant to decay. Where longevity and beauty are the concern, no other wood should be considered. Cedar fences will continue to stand strong long after other woods have failed. Our products include: • Cedar • Vinyl • Aluminum • Decks • Arbors We're a leader in the industry and started in the spirit of the entrepreneur. Northwest has grown from its humble beginnings. Northwest is a large corporation with the feel of a family business. In the mid 90's vinyl, aluminum, and steel were added to our product line. With the addition of these materials Northwest has become a leader in the fencing industry. We're equipped to deliver. Northwest specializes in high quality fencing material. Whether your project calls for the superior strength of steel, the permanence of vinyl, the convenience of aluminum, or the beauty of cedar, Northwest offers a material that is right for you. Having over 40 quality suppliers to choose from, our prices will always be competitive. Call Northwest Cedar today to schedule an estimate!
Hours

Regular Hours

SunClosed

Services/Products
Electric Gate Openers|Wooden Fences|Fence Posts|Security Fences|Vinyl|Animal Fences|Gates|Metal Fences|Swimming Pool Enclosures|Chain Link Fences||Estimates|Estimates|Fence Installation|Fence Maintenance|Decks|Fence Repair
Payment method
amex, master card, cash, check, debit
Categories
Fence-Sales, Service & Contractors, Patio Builders
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COUPONS & DEALS

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Reviews

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Melissa L.

05/25/2017

Overall
Expertise
Service

LESS THAN ONE STAR would be more appropriate. I ordered a fence & asked for slats to be no more than 1/2 inch apart so my puppy couldn't get her mouth around them. Was ASSURED this is how it would be built, but each slat is 1.75 to 2 inches apart. I asked & was told it's "just the way the fence is". They offered no apology or solution even though it's built differently than promised. So I just paid over $6000 for a fence & have to keep my dog on a tether. Hardly worth having a fence at all! Also, they left in the middle of my yard big chunks of my previous fence that they'd taken down. I asked why & was told they can remove it if I want but for a charge. I was never informed this would be extra, nor that this wasn't part of the job. They also put IMPOSSIBLE latches on the gates - 5 ft high so my kids can't reach AND it sticks out far from the fence in a big metal point, so it's DANGEROUS & difficult even for an adult to open & close the gate (nowhere to grab it). I can barely get in & out of my yard! I asked & was told that's "the only latch they have" & if I want them to install another, I could buy it myself & pay them to install, leaving giant holes in the top of my gates when the old one's removed. I drove around my entire neighborhood & don't see even ONE fence w/ a latch like this. ALSO, our fence is frayed, chipped & split all over on posts & slats. When I asked why they DIDN'T RESPOND! I also opened an interest-free card through NW Cedar to pay for the fence & when they gave me the paperwork there was a $29 fee. I asked why & was told if I don't sign it they'll send me to collections. I have DOZENS of cards & never had to pay a fee to activate ANY card. Originally they seemed nice on the phone, but when it came to fixing things they did wrong they did NOTHING. I don't even know whether or not the wood has been treated & have called & emailed multiple times. They NEVER respond. I would NOT recommend this company. Clearly they don't care about their customers!

tee141414
Edited: 08/23/2016
Overall
DO NOT USE THIS COMPANY AT ANY...

DO NOT USE THIS COMPANY AT ANY COST!

They gave me an install date of July 14. They then called me on the 13th to Confirm my installation for the 15th of July! Being upset for taking off work all day to be home on the 14th, she stated the date was changed on Monday the 11th. When I asked, why wasn't I informed of this?, she stated that the 14th was just a target date. she also stated that I did not have to be there for the install. Why wouldn't I want to be there when they are installing $2000 worth of fencing, do they think that I have that much trust in their work? when I wanted to cancel the job, and take my business to another company, she refused to refund my $500 deposit. BEWARE, NORTHWEST CEDAR PRODUCTS HAS SHIFTY BUSINESS PRACTICES!!

noservice9
Edited: 08/23/2016
Overall
RUDE RUDE RUDE

STAY AWAY from this company if you would like good service and someone who appreciates your business.

I called to get information and the person that answered the phone was rude. When I requested to speak to a supervisor that person did not apologize for the behavior and was just as rude.

Garrett K.

08/23/2016

Overall
Expertise
Service

Wow...wish I would have checked the BBB rating (F) on them before hiring. They use good materials, but installation is far from what was promised and paid for. The salesmen, Tim, said all of the holes would be covered in soil such that grass would grown right up against the fence. Instead I got cement spewing 12" or more from the fence post. The installation looked extremely sloppy, with pickets not being straight, some of which they corrected later, some of which I repaired myself. I was embarrassed when neighbors saw it. I still have an improperly functioning gate to repair. The installers left several bags worth of trash in my yard (nails, pop caps, rebar), and most concerning, partially used tubes of vinyl adhesive, which I found were TOXIC to my dog. There were muddy footprints all over my fence and some dented panels. It took an extreme amount of work on my part to even get some repairs made, and now after 2.5 months I have given up. They stopped returning phone calls. AVOID!!

Jennifer C.

04/28/2016

Overall
Expertise
Service

I had multiple quotes from other companies and when I met with Tim from Northwest Cedar I immediatly knew this was the company I was going with. He was extremly knowledgeable and polite. I wanted a custom look because I am big on my homes curb appeal and it was almost as if he was reading my mind -We went through some options and I was able to customize the gates TO WHAT I WANTED .... on the very last day of the installation I came home from work to find the fence EXACTLY as I envisioned it.. It was perfect!! I am 1000% pleased with every step of this project from Tim to Gina in the office to the actual crew that came out and had to work so hard. Great Job- HIGHLY RECOMMEND THIS COMPANY

momschoice

07/15/2013

Overall

Had a truly great experience with Northwest Cedar. Loved the people, price, and professionalism from the first phone call to the install. I would highly recommend them.

seymorbutz

07/13/2011

Provided by Citysearch - 
Overall
SHIFTY BUSINESS PRACTICES- BEWARE!

DO NOT USE THIS COMPANY AT ANY COST!

They gave me an install date of July 14. They then called me on the 13th to Confirm my installation for the 15th of July! Being upset for taking off work all day to be home on the 14th, she stated the date was changed on Monday the 11th. When I asked, why wasn't I informed of this?, she stated that the 14th was just a target date. she also stated that I did not have to be there for the install. Why wouldn't I want to be there when they are installing $2000 worth of fencing, do they think that I have that much trust in their work? when I wanted to cancel the job, and take my business to another company, she refused to refund my $500 deposit. BEWARE, NORTHWEST CEDAR PRODUCTS HAS SHIFTY BUSINESS PRACTICES!!

blakeandmelissa

04/24/2007

Provided by Citysearch - 
Overall
Poor customer service after the contract was signed!

Terrible customer service. On the day I signed the contract I asked if I needed to pick up the permit."" Oh no we'll take care of that"" said the owner. Well they applied for the permit, sent the workers out to start the fence I got a call from the city asking why I hadn't picked up my permit! I told them the contractor told me he would take care of it. The permit department called the owner he said No I told the client to take care of everything regarding the permit. OK then why did they start the process of the permit and never complete it! Next, they subcontract a small company to do paver patios and retaining walls. On the same day I signed the contract for the fence and signed a contract for a paver patio . AGAIN, major delays in getting them here and when they finally came they have now taken 6 mos. to come back and finish repairing the damage they did to our side and back yard and I have been given three different dates on which they would come and have not shown up!! Northwest is not calling me back and the people they subcontracted are not calling or showing up I now have huge tracks in my yard. They are very very nice at first and once you sign forget about it! POOOR customer service, I would never recommend this company to anyone. There are many other fence companies and landscaping businesses that will finish the job. I've seen 100's of landscaping trucks in my neighborhood and not any other yard was left in the condition my yard was left.

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