Buyer beware. I purchased a Verizon - Ellipsis Jetpack 4G for wireless WIFI. First off, I do not liked to be deceived or outright lied to by salespeople, I was told that when I purchased the device that if I ran over the allotted usage the speed would slow down but I would still have access to the web for surfing and email access, this is not true, if you run over the allotted usage they shut off the service completely. I used the device at my office and when the account was out of data usage, I followed the instructions to purchase and add more time, the device took over my proxy settings on my surface laptop and would not release the settings, and I had to totally re-install windows to get rid of the settings. I purchased more time on the 20th of Dec, used it for light browsing and email access for about 4 hours, on the 22nd I shut the device off and went home for Christmas vacation, when I returned on the 26th I went on line to access my email only to find out that the device displayed I was out of data usage (this could not happen as I had turned off the device and no one was using the data) I attempted to contact Verizon customer support at this number 800-922-0294 only to be greeted by a sales ad message asking me if I was 50yrs or older, after hitting the #key to skip the sales ad, it takes you to another sales ad for other services offered, no matter what keys you press all you get is sales ad and no customer support, after 30 minutes on the phone trying to get help I took my frustration to the location in Rogers , 4411 W Walnut Street. I was greeted by a salesperson with whom I explained my situation to and asked for a refund of this device, he informed me that I was 5 days late for the 14 day return policy, he spoke with the manager “Tony” (which by the way never came out to speak to me”) and offered me a whole $16.00 refund on the $100.00 I paid to purchase the device. The salesperson was totally unsympathetic to my situation and apparently so was the absent manager “Tony”. This is my first and my last experience with Verizon Wireless, I will never purchase any device or service from this company. I would suggest you do your own “fact finding” on any product or service offered by Verizon before you purchase. You treat me right and I tell my close friends and family, you treat me bad and I tell “everyone”!
Went one time when my phone's on/off button broke. Took 2.5 hours to get new one ordered. Went today and no one would wait on us. People that came in after us got helped while we stood there. We left. Store is understaffed. They need another store in the area to help with volume. I won't be back. Will do everything online and tv phone.
VERY POOR CUSTOMER SERVICE!!!!! MY BROTHER HAS BEEN IN THAT STORE SEVERAL TIMES TO GET HELP WITH HIS PHONE AND SAID ARE REPS ARE VERY RUDE, THEY DON'T HAVE A CLUE HOW TO SET UP PHONES, OPERATE DIFFERENT PHONES,,,,,VERY VERY POOR CUSTOMER SERVICE. HE WILL NEVER EVER GO BACK INTO THAT STORE EVER AGAIN!!! WITH VERY POOR CUSTOMER SERVICE IT WON'T BE LONG FOR THAT STORE TO CLOSE SOON!!!!!!!!!!!!!! NO STARS!!!!!!!