Great Experience...Highly Recommend This Company! My husband did a ton of research for different shelters from different companies, and for our family and our location Tornado Tough Shelters was the best option for us. My husband contacted the company and in about 3 weeks time the shelters was installed at our home. The gentlemen that dug the hole for the shelter was at our home by 10:30 am by 11:30 am the truck with the shelter showed up and the whole shelter was in stalled before 1:30 pm. During the install Jason called to check on how everything was going and if we were satisfied with the installation process. I would definitely recommend this company to anyone!
When I first contacted this company I felt like they were awesome! Called to order and they gladly took my deposit and was told when it cleared that I would be contacted by the scheduling lady.. almost a week goes by NO call so I called (thurs) she was out and would call next day, NO call so I called following Tues only to be giving a date (5/13) the wee of the 13th I called that Monday to confirm only to be told that they rescheduled me due to weather (it was clear that whole week so not sure there) they had no intention of contacting me on my reschedule.. Got rescheduled again due to weather, when the crew finally got here they were ill equipped and had to reschedule again! Jason didn't seem like he was very knowledgeable of logistics and at this point I am irate and feeling like they have taken my money, Frank proceeds to cuss me out when I demand a refund at this point as well as tell me it's doubtful that I would get one for being a "big b*tch" about this ordeal.. The final install day the backhoe crew was amazing HE was so helpful and nice and come to find out he had back surgery on the 13th so leads me to believe that is why I was rescheduled just wish more honestly was given! I wouldn't recommend this company to anyone!! Go through Hausler or a local company and stay away from these people!