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AT&T

Map & Directions
(1 Review)

2203 S Promenade Blvd, Rogers, AR 72758

(866) 731-2653

OPEN NOW
Today: 10:00 am - 9:00 pm
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Hours
Regular Hours
Mon - Sat:
Sun:
Neighborhood
Pinnacle Hills
Categories
Telephone Companies, Wireless Communication

Reviews

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Tyler C.

08/17/2018

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Do not buy an iPhone at this store! They are unwilling to take ownership of faulty devices. I was directed to contact Apple for a warranty claim for a phone that was broken out of the box, when the device should have been returned to AT&T.
As stated in their return policy "AT&T offers a return policy for equipment and services purchased directly from AT&T through a corporate-owned AT&T retail store, over the phone from AT&T, and online from att.com. Consumers/Individual Responsibility Users - You have up to14 days after purchase (or shipping date, if equipment is shipped) to return or exchange your device."
My device was eligible for this. However, rather than provide a long time customer with the device they paid for, they opted to push the blame onto Apple telling me "Our hand's are tied. This is the agreement that AT&T has made with Apple in order to sell their devices."
I have never had a more frustrating buying experience.