What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
2603 W Pleasant Crossing DrRogers, AR 72758
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large & affordable selection of tires, convenient hours & locations for…
3925 W Walnut StRogers, AR 72756
Click to Schedule Your Appointment Now!Schedule Appointment
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
Hwy 71 SRogers, AR 72758
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I arrived 5/17/18 as soon as they opened at 8amI informed them I wanted my muffler/exhaust fixed and that I had a check engine light on and explained I went to AutoZone to diagnose and brought them the info of what was wrong with it. Around mid day they called and let me know my muffler was $149.99 after labor and that the other part which they diagnosed themselves without my want was going to be about $500. I told them I didn’t want that fixed because it wasn’t even the same part I had explained to them was diagnosed at AutoZone. Around 3pm I called them asking when it was going to be done. After all I was one of the first there and it was just a muffler fix. They said oh did you need it?! Then said yeah we will try to get it done by end of day. End of day comes along and they charge me 149.99 for the muffler then a $90 diagnostic fee for something I had already diagnosed and brought the info in for. To avoid the diagnostic fee in the first place. That morning when I tried to give them the AutoZone paper with the $40 part needed they refused it and said that’s okay we will get it. Of course that clearly meant that’s okay we will diagnose ourselves and charge you $90 as well that morning I told them I wanted the cheapest option, he told me that would be $50 now that I look at my receipt he charged me $75
We recently visited Rogers and became stranded when our truck broke down. We called 6 emergency tow numbers, 5 did not answer and one could not help us. This business was the 7th number we called, he came as promised, towed us to his shop, offered to get us lunch, fixed a major engine issue, and charged the most reasonable price I have ever encountered for towing and repairing an engine problem. Words will not express our gratitude for their honesty, expertise, professionalism, promptness, hospitality, and price fairness. I can't say enough about how good our experience was.Paul & Kathy
Fixed my car and quickly and honestly. Amazingly affordable on my school teachers salary !!!!!!!!!!!
I have taken my vehicle here on 3 separate occasions. Their rates are very reasonable and the staff is very well qualified. Kevin does a good job explaining to me exactly what is wrong and gives me options for repairs. He even allows me to purchase my own parts and bring them in, which saves quite a bit of money versus most other shops in NWA, who have a 30-50% markup on list price for parts.The most important thing to me is that they charge actual time to repair instead of the book rate. For example, if you need a tie rod replaced, most shops will charge you a flat rate of 1.5 hours. NWA Auto Shop charges actual time with a maximum of 1.5 hours. This means that if the mechanic completes the job in 45 minutes, you are only billed for 45 minutes instead of the full hour charged by other shops. If you go anywhere else first, get a second quote from Kevin and his team. You will be pleasantly surprised! Don't forget to ask about their military discount and be sure to tell Kevin that Shannon sent you!
He does a great job. He explains what he believes is wrong - what he will to to fix and pricing is given. I have older car that needs loving care and this is where she goes.
there fast and thy keep going for less. friendly serves and thy came and got my car why i was at work so i did not have to miss work
I have found the last honest mechanic in the country. NWA Auto Body. Not only is this guy amazing, he provided a complete system scan of my car for free and 50% off labor and parts at cost all because I'm a Veteran. If you have a veteran in your immediate family he offers the same deal. I won't ever go anywhere else. And talk about customer service. I felt like family. He let me watch the whole system scan, checked everything from the electrical to the pressures, and even the timing. Reset everything for me and got me back on the road in no time. He sells parts at cost (his cost) if you're going anywhere else you are paying too much.
My 1964 Mercury Comet is my baby.Other than myself and Castor's.No one turns a wrench on her.They are a great basic repair shop.
as good as it gets, very honest and trustworthy!!! and very friendly service at a very fare and honest prices. done right the first time! give them a try and you will return.
I have taken my car for service here and the work that was done was professional and at a fair price. I restore antique motorcylces and vehicles, and I am a mechanical engineer by trade, so I have a very good grasp of the scope of work that needs to be done and as to what parts are needed to do it. I work a lot and do not have the time to do the alignments, service repair, and other work to my car because I like to work on the restorations with any of my free time. I have had Castor's do all of the work and have not had a problem. I have moved back to chicago, and my son is attending University of Arkansas. I have him take his car here anytime it needs to be serviced, because I know that the work done will be quality and at a fair price.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.