Excellent customer service, great environment at dealership, best pricing!
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I have been told now that my car would be ready on three different occasions. It took them almost 4 weeks to get a part in. Also, I was told to come pick up my car anytime because it was completed and after I took time off work, lunch included about 2 hours of my time wasted because of bad information. Then the shop said they would have it finished that day, that I could come pick up my car that evening and I got another call a couple hours after that saying they needed another day. I not as mad about the time it's taken, like many of you will argue that "if you want it done right you need to be patient so the quality is right". It's the fact that the overall communication has been terrible and cost me more time, money and gas. Don't tell someone their car is finished, if it's not really finished. I can't wait to see if this body shop leaves my leather and interior dirty like some of you have posted about. I can guarantee that my car will go right on back because I have gotten the run around for weeks and I'm not in the mood to play. I will update this later once I get my car back to inform how the over the quality of the work is. I can't wait because I'm irritated now. What this shop needs to realize, is that time is money and when you waste customers time, that's not good service. they haven't even offered to make it right, for example, bring my car to me instead of me having to possibly waste more time when I go to pick it up and it got ready again. I'm not asking for a lot but the fact they haven't even cared about my opinion tells me that they know it's a huge issue and hope I won't respond badly. I picked this shop because I was referred by someone that is well-known by this shop and uses them a lot. it's surprising to me that they are so crappy.
I can't understand what gccherry1578's problem is. I bet there is a lot more to his story. So a quick search on google confirmed I was correct. This shop has exceeded my expectations more than once. I recommend them. My friends and family have all been very happy.
Very disappointing experience. Repair took 3 times as long as estimated completion. Overall completion took 40 days for a minor deer accident. The fit and look of the job was terrible when it was completed. Mechanical issues were present as well. I returned my Mercedes and further issues were present after another 15 day wait. Overall, 5 bulbs were not working on the front end. I have had good luck with them in the past, but I won't be back. This is not a good body shop.
Not a good omen when it takes them 3 weeks to get parts...and they have a "policy" that they don't begin work until all parts are in? 5+ weeks is their supposed completion schedule. I hope it's perfect because I'll never sign off on the funds for them to be paid.. Go to Dave's Auto Body...best guys around!!
Beware of this shop!Don't go here unless you like dirt in your paint! They also don't know how to tell the truth in this shop. Very poor customer service!
Great experience! Love my car! Salesperson was actually Tomas Oliman. He's not in the list above, but he was awesome!!
Very helpful Salesman was very knowlegable and easy to deal with.
The sales practice is questionable. It goes by how much max you can pay vs. how much low we can sell. Deep pockets are expected to pay more, not subject to demand and supply. If you haven't researched enough on the actual price then you'll regret.
Wesley was very nice. My wife and grandson went to the dealership. 29 years of marriage and I don't think my wife has ever talked to a car sales person without me there. So, making her feel comfortable in my absence meant a lot to me. He explained the car to her and answered all her questions. He didn't talk too little or too much! Only real negative is that the window / door was supposed to be repaired and after having the vehicle a day, we realize it's not fixed. It has a rattle that is fairly pronounced as the window doesn't secure to anything like the driver's side window does.