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BETTER INGREDIENTS. BETTER PIZZA.

Business Description
Papa John's is a group of more than 3,000 pizza restaurants in over 45 states in the United States and nearly 25 international markets. Established in 1985, the group operates and franchises pizza delivery, carryout and dine-in restaurants. Its menu includes a variety of pizzas along with several side dishes, such as breadsticks, chicken strips and wings, canned drinks and desserts. The restaurants pizzas are made from proprietary blends of wheat flour, cheese, sauces and spices with a choice of meat and vegetable toppings. Its pan pizzas feature butter-tasting crusts made with olive oil and flavored with garlic, Italian herbs and spices. The restaurants serve thin-crust pizzas with packets of special seasonings and peppers. Papa John's is owned and operated by Papa John's International.
Hours

Regular Hours

Extra Phones

Phone: (301) 545-1981

Fax Number: (301) 545-1981

Payment method
master card, visa, amex, discover, all major credit cards, cash
Price Range
$$
Neighborhood
West Rockville
AKA

Papa John's International Inc.

Papa Johns Rockville

Categories
Pizza, Restaurants, Take Out Restaurants
Other Information

Cuisines: Take Out, Pizza

Attire: Casual

Alcohol: No

Takes Reservations: No

Outdoor Seating: No

Price Range : Average

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Reviews

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Enfinity P.

09/07/2014

Overall

On 9/7/14 I placed a order at 1:20pm ET online. My confirmation email from them said to expect my order within 30-40 minutes. 2:15pm ET came around and my order still hadn't arrived. I put in a phone call to this location and was disconnected the 1st time as my signal was weak on my phone. I put in a second call once I had better reception and spoke with Mary (I believe is her name). I told her about the situation and she put me on hold to contact the driver. I was on hold for 10 minutes. At this point I'm two minutes away from 2:30pm ET. I called back and got her again and told her how she had me on hold. She didn't apologize as I informed her I waited patiently for my food and wanted to cancel.



She tries to justify the delay by telling me it can take an hour to get my food and how they were experiencing delays. She also asked me if that's what I got in the email. I told her no as my email said 30-40 minutes and nothing about delay. I told her even if it was instructed to wait an hour I already have plus an additional 10-15 minutes and that I wanted a refund. She didn't apologize for the inconvenience and delay and actually came off a little nasty and dismissive telling me she'd issue my refund. I asked her when would the refund go into effect and she said "I don't Know". I asked her how many days should I allow for my refund to go through and she said "24 hours".



I've worked in customer service for almost 20 years and this is just poor service. I work in radio and have many friends that work in news paper publications. For sure I'm going to spreading the word about this franchise cause the customer service is bad. Treat people the way you wanted to be treated is my motto and I try to treat everybody with respect and expect the same back.



AVOID DELIVERY AND DO CARRY-OUT INSTEAD FROM THIS LOCATION.

Their slogan should be:



Better ingredients!!!

Better Pizza!!!

Poor Customer Service!!!

Papa Johns!!!

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