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debit, discover, amex, master card, visa

Massage Envy - Rockville

Aromatherapy, Day Spas, Massage Therapists, Physical Therapists, Skin Care, Massage Services, Health Resorts, Alternative Medicine & Health Practitioners, Beauty Salons
Other Information

Parking: Lot, Private

Bike Parking: No

Wheelchair Accessible: Yes

Price Range : Average

Specialties: Anxiety & Stress, Fibromyalgia, Fibrositis, Tension

By Appointment Only: Yes


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Gregori K.



Recently I went to Massage Envy to purchase a gift card for my girl friend. I gave the person at their desk her name, they looked it up and then I indicated what services I wanted to have the gift card cover. These included a 90 minute hot stone massage, aroma therapy add on, a foot scrub and a facial. The attendant gave me a total price of $200 for those services and I purchased the gift card for her. My girl friend makes an appointment for the indicated services and goes to Massage Envy. Long story short, she comes home to inform me that they did not give her the hot stone massage but gave her a regular massage indicating thats what would be covered. The hot stone massage that I purchased for her had a higher cost. They did not do the aroma therapy (which I paid extra for that service) and did not give her the foot scrub. AND when she got to the front desk was informed she now owed them an extra $150 for the services they did provide. She paid it not wanting to start an argument. This is typical bait and switch. I paid for specific services based on what THEIR employee indicated the cost would be AFTER they looked her up on THEIR system only to have her not get the services I HAD paid for and to charge her 75% additional for the lesser services while not performing some paid for. I would highly recommend avoiding using Massage Envy for any business and find a reputable massage service.