Capital One Bank
5552 Norbeck Rd, Rockville, MD 20853
Fax: (301) 603-7233
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I ordered flowers for my 90 year old aunt to brighten her day. Instead she received flowers that were different than I ordered.
The lady asked me if I wanted them delivered in the morning or afternoon. I said the morning and to please call her before delivery. My aunt went out at 3:00 pm , still no flowers. She arrived home at 5:00 pm to find flowers at her apartment door. Yes, they just left them there and she never received a call. Anyone could of stolen the flowers and she would of never know that she had flowers.
The flowers she received were nothing what I had ordered. I paid alot of money for the flowers so I expected them to be beautiful. Instead they replaced the pink roses with white and put in half the amount. The other flowers were replaced too. There was no greanery or were the flowers arranged nicely. My aunt said it looked like they had been thrown in a vase. So my aunt was going to rerrange them herself.
I called the florist to voice my concern. The owner was RUDE, yes RUDE. She would not listen to my story and she kept interupting me. She never once apologized and indicated that she was sorry that I was not happy and she never once said she would rectify the problem. All she said was they would pick them up and credit my visa. I was astonished with that solution and I was upset with how she handle the whole situation. I never in my time have ever been treated so badly from a retail business.
If you want beautiful flowers and good polite service DO NOT ORDER THEM FROM MAGELLANS. They should not be in business. Instead of making me feel good that I did something nice for my aunt, it made me upset knowing that my aunt did not have a beautiful bouquet.
STAY AWAY FROM MAGELLANS.