BEWARE! BEWARE! BEWARE! Horrible customer service. Grandparents purchased a sofa set. Item was damaged so the delivery was turned away. We were told we’d get a call back the next day. We received no phone call. I made multiple attempts to call the Rockville location but was unsuccessful so called another location to find some resolution. Other location (employee: Farhan) was willing to help until a certain point where they said they were too busy with customers and how I didn’t buy the sofa from that location anyway...why even help if that’s going to be your response. Again I was told they would give me a call back but this time within 30 mins which I had to follow-up myself. I was constantly cut off. Couldn’t get my point across. They degraded us as a customer after spending $2000 which we still haven’t seen or know the status of our merchandise. We finally got ahold of someone from the Rockville location 2 days later who then said they weren’t going to give us a refund and we won’t get our item until after 6 weeks. I absolutely shocked and disappointed. I asked if there was an owner and the individual identified himself as one of the Directors so attempted to tell him about the incident that occurred involving the employee from a different location which was HUGE MISTAKE! He started to cut me off and was not willing to hear what I had to say. PLEASE RECONSIDER A DIFFERENT FURNITURE STORE!
I had such a wonderful shopping experience yesterday evening shopping at the Rockville location. The store manager was very pleasant and superb professional team. I bought an entrainment center floor display model, and he gave me an excellent deal. I highly recommend shopping at this location, great customer service. I absolutely give it 2 thumps up.
This location is the epitome of professionalism and customer service. I' currently temporarily disabled from a traumatic injury. Marietta and Ibrahim went out of their way to help get in, around and out of the location without even asking for help. I was in dire need of a mattress that could help me rest better with the current back and ankle injuries. Although it was extremely time-consuming getting me from bed to bed, they stuck with me and assisted me through the process.This location and staff who go beyond the sale and exercise empathy and compassion at high levels. Not only did I get the mattress that was perfect for my injuries but it was at my house in less than 24 hours. They also gave me my queen size mattress for the price of a twin unit. The staff here are also very supportive of local public safety and military personnel. They put those who serve at the top of their list of taking care of them. I would highly recommend this specific location and kudos to their excellent people skills.
Approx. three weeks ago in an effort to help a young homeless mother and her children move into a place of their own, I found that we needed to purchase mattresses for them. The staff at Overstock Mattress Outlet were professional, courteous, and understood what we were trying to do. We were able to purchase two sets of twin mattresses from them and the frames as well. Even though all the items we needed were not at the store, they knew the importance of our mission and quickly located the needed items at their other location, Import Furniture Outlet, right down the street. I was surprised at how large Import Furniture Outlet was and the number of unique furniture pieces it had. I will definitely be visiting them again. I could not have asked for better, more courteous and friendly service.
Horrible Company. Don't waste your time to go there. They are liars. First of all, they don't have a full stock of furnitures to show you. When you choose a furniture, they will show you a book, or a catalog. NO physical object. We bought a Dining Set and a Server. We paid CASH. We received our furniture days after the date negotiated (the delivery was late for 6 days). To make the situation worst, they sent EVERYTHING WRONG! WRONG COLOR, WRONG MODEL, AND THEY DID NOT SENT THE SERVER ON THE SAME DATE. WE STILL WAITING FOR IT! They promised me that they will be dropping off within 6 days from this review. If they fail, I WILL SUE THEM!!!
A one of a kind store that sells the highest quality American made solid woold furniture ! I have purchased everything from barstools,bedroom sets ,dinning furniture, to sofas from them over the last 15 years. Their service is absoltely amazing. I lost some hardware to some pieces when I moved last year, so I contacted them to see if I could buy the lost hardware. They notified me that the manufacturer of my daughters bedroom set was no longer in business , however they still had some of the hardware I needed , and they sent it to me free of chrge ! I wish there were more stores like Little Homestead still around.These guys are a throwback to old days !