I love using this branch! I love going to a real bank! They have such great customer service. Parking is easy, too, for fast in and out.
We worked with US Bank to take out a line of credit. The employee we worked with was helpful, friendly and knowledgeable.
Convenient location. Nice staff. Just 1 outdoor atm however. Coffee offered inside if have to wait.
I was a cookie mom for my Girl Scout troop in 2014 and brought all the money and checks from cookie sales here. The clerk was very patient, kind and helpful after I told her it was my first time as cookie mom. She walked me through the steps and send me on my way.
Very professional and customer oriented. I love that they are interested in hearing about his they can beat accommodate my needs! How refreshing!
Horrible Customer Service.....Deposit at your own risk!!!The customer service and employees at this bank are horrible!! I went to the ATM attached to the bank yesterday (Sunday so bank was closed) and tried to deposit cash. The ATM machine proceeded to tell me that an error had occurred and that my transaction couldn't be completed and a claim would be filed. Didn't spit the money back out, just took it and told me that I would now have to call a certain number. I called the number and they said I would now have to file a claim and it could take anywhere from 10 to 45 days to get corrected. I wasn't please with this response and I asked why do I need to do jump through all of these hoops since it was an error from their machine that cause this.....but now I'm being penalized. The person on the phone said I could try going to the branch when it opened. So that's exactly what I did. At first they told me the same thing, that I would have to file a claim but after complaining a bit, another teller/manager said they would count the machine and call me once it had been completed. So an hour or so goes by and I get a call saying they have found the money but it can't be credited back to me because these types of "disputes" are called Reg claims. Wait so then why did you even check the machine if the result was going to be the same?? So they found the exact amount I'm missing but will not give it to me. My MONEY!!! This is absolutely terrible customer service!!! The employees I spoke with had attitude and came across as O well....especially one named Carrie. I bet if I was a big investor this would've been handled differently. All I can say is deposit at your own risk and if a error does occur with the banks equipment you'll be the one that has to fix it. If anyone knows how to contact US Banks corporate offices that would be great.