This place was absolutely terrible. Probably one of the worst experiences I have had in all retail stores in general, and I am normally a very easy going person with a high tolerance for terrible management. This was my second time shopping here, first time wasn't great, but this time was terrible:I was looking for a tank for my vape. As I was looking for one, one of the employees just picked up my IPV5 mod, and attached their own device to it, and just started smoking with it, which I found extremely unprofessional, but I ignored that. I then bought a TFV8 tank from them, which they pre-installed as part of our deal. As he (don't know his name) was installing it, he dropped the metal part of the tank a few feet, but I also ignored that as I did not see any damage.When I got back to my place, I realized it was leaking the 'juice' all over the place, and that there was a crack from top to bottom of the glass tank.I went back to the store, and explained the situation. All the owners/employees (they all just hang out), denied even knowing I was ever there. Extremely rude. They REFUSED, harshly to help me get it fixed, and all it needed was a $7 small piece of class, that they had a ton of. After I finally started to get upset, the owner harshly said "ILL GIVE IT TO YOU FOR $5" with an attitude like I am criminally robbing them and he is forced to comply. Is that supposed to make me feel better, to be disrespected and not even have the issue fully addressed?This was the first time in my life I have had to look an owner in the eyes, say "Just forget it," and I walked out. I would rather have it be completely shattered than to give them more of my moneyI will be going back to The Dungeon, which has a smaller selection but the owner has been fantastic. I had a $50 item from him, it has one minor issue, and he instantly gave me an entire new one. JUST DO NOT GO TO "Gifts & Smokes", no reason to waste you money there when so many other good shops around.