I have not had a problem with your service before, till January 29 2013. My son was suppose to go in on the 31 to get his 3 year checkup, but we received a phone call canceling our appointment at 5:00 pm on the 29th. Cancellation was in response of your company dropping our insurance carrier. The problem is: We did not receive the cancellation in a professional manner, last minute, and didn't get the option of paying out of pocket and keeping our appointment. We are currently dropping this insurance and moving to another service, due to the belief that many other providers will be dropping them as well. We would of like to stayed with Pediatrics of Brevard, but we will no longer use your services, due to unprofessional-ism. We did call the office back, and yet the person was very smug about the whole issue, she didn't understand the we preferred to stay with Pediatrics of Brevard. We will be getting a insurance policy that Pediatrics of Brevard excepts.
My daughter who is a teenager went to brevard pediatrics for an appointment. When she was checking out they told her they were not sure of the copay amount and would send the bill for the services after billing insurance. 2 weeks later I got a bill for 40 dollars copay and 25 dollar late fee. when called and asked about the late fee the staff were rude and arrogant and said it is the patients responsibility to know what their copay is and pay it at time of service. I am not sure how they would feel if I charged them a late fee when you sit and wait at the pediatricians office waiting for a doctor after getting an appointment for a certain time. They just process people and have a bunch of MA who do the interview and vitals and lock you up in a room for 30 mins sometimes even upto an hour before a MD walks in to check your child