Boater's Exchange

Very pleased to find a professional service provider with a can do attitude. They defiantly put the customer first over profit.
As a professional service provider myself, I am very critical and expect excellent customer service and top notch mechanics.
One stop shopping and competitive on pricing.
I would recommend them for all your boating needs.

I always bring our offshore boat to Boaters Echange for routine maint and whenever something breaks. The work has always been completed on time and no hidden costs. The service guy Jerry is a pleasure to deal with and extremely knowledgable. It's nice having a one stop shop for parts and fishing gear as well. We highly recommend them.

Boaters Exchange is fantastic! Everything they said they'd do, they did! They were prompt and very courteous and gave me plenty of heads up on any issues. In fact, I thought I had an issue with a fuel pump and after diagnosing things, they told me it was not the fuel pump but something else that cost considerably less. They had my boat ready when I needed it and kept me abreast of all that was happening via phone conversations. In addition, the store is stocked with the best stuff. I don't have to run all over town trying to find exactly what I want. And, the staff is very knowledgeable. I'm relatively new to the boat ownership world and they always answered my questions and were very helpful with everything. I highly recommend Boaters Exchange.

Absolute Garbage. Start to finish. Poor customer service, broken promises, shabby work.



Supposed to be done in 3 days. They called at the end of the third day only to tell me they haven't even started.



I was told the boat would be ready by noon on tuesday (one full week later). When I showed up at noon on tuesday, Jerry acted like he had never seen me before. I had to explain what boat was mine and what it was there for. He then said "Not done yet, maybe try back in a few hours, or we can give you a call". No- you should have called me when you realized it wasn't going to be ready at the agreed upon time, and saved me a trip.



They were supposed to provide computer print-out of engine diagnostics (Agreed upon before starting service). After the boat was ready for pick-up said "Sorry, the cable is broken". Their mechanic called me the next day and asked why I didn't bring my boat back to get the downloads. I said that I didn't know it was ready. He said "Bring it in whenever you can and we will take care of it." Stopped by the next day, and again Jerry the service manager looked at me like he had never met me before. When I told him why I was there, he said I was wrong and he heard the entire conversation, and I needed to set up an appointment. The mechanics had already left for the day.



The service manager Jerry, felt it was important to tell me that the people that clean my boat have done poor service for them in the past and I should go with their detailing service.



The fuel line was cracked, and leaking into the well, causing a stain. None of the mechanics figured that out, their service man who was washing the boat showed me the problem, and how to fix it myself.



Some of the obstacles are understandable. Parts take time, mechanics get behind. I get that. But the fact that they don't call when there is a change to the schedule, is not acceptable. And the fact that Jerry is a smug jerk is the primary reason I will not be back.