Eye dr was not as friendly as I would have liked. My husband and I picked out glasses we liked but also wanted to shop around. We asked them to print out information so we could do so. The assistant wrote something on the back of a small business card and said she can not print anything because she still has to enter it all in the computer. We went to another place to look and showed them the card and they looked confused and said these numbers are prices and not a perscription. We had gotten a babysitter so we could shop around and were not able to do so. We called and requested they print something and email it but they said I had to pick it up. This time they did give me a prescription and an itemized eatimate for our lenses and frames! I loves the glasses but due to the difficulties we are going to buy elsewhere and will not be back.
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Excellent service, helped with my very complicated prescription. Dr. Swan is super knowledgeable and very patient. Will spend a lot of extra time to explain to you about everything. He is also a professor at Ferris State and is really updated on the all the latest literature in the field. They also did InfantSEE exams for free for my sister's baby. Will recommend it to anyone!
Awful experience, charge me $300 and $200 to my insurance. When I receive the glasses and lenses they were both terrible, try to have them give me the money back and refuse, they won't even offer to redo the lenses or exchange the eyeglasses in anyway. I lost $500 dollars and end up with a pair of eyeglasses and lenses that were useless. I regret 100% having gone to this store, and trusting this people. I would give them 0 star if possible.
When it comes to eye care, I have found out the hard way that you get way you pay for. Stites is first class!