I'm in my mid-20's and had never had my nails professionally done, until this past Valentine's Day 2015 when I decided to change that and my significant other paid for me to get a full acrylic set as my gift. I chose City Nails based on a friend's suggestion and unfortunately I was incredibly unhappy with my experience. Immediately upon arrival I was told I'd be taken care of in about 10 minutes, only to have another customer waiting pipe up that she was there first. The male employee acknowledged her and apologized but ignored me for the next 20 minutes. Finally he looked at me again and told me about another 10. Eventually he told me which table to go to and an elderly man who spoke very little English met me and proceeded to attempt to turn on the UV lamp at the booth which obviously had a short in the wire. He reached inside and wiggled the wire back and forth all the while mumbling in another language. After a few awkward minutes the lamp popped on. The man then filed down my nails while not once making eye contact until the very end when he looked at me and put his hands up and said "STAY." as if I was a dog. He got up and began cleaning the store while to continuing to mumble without any kind of explanation from anyone as to why I was sitting there. Again, I had never done this before and wasn't sure if I was supposed to have my nails directly under the lamp and felt foolish trying to position myself "correctly" without even knowing what correctly was. After ANOTHER 15 MINUTES, I was close to leaving when the elderly man motioned for me to go to a different table where a different younger male than the one who had greeted me sat. I was already frustrated, but this man's unfriendliness and lack of professionalism was the icing on the cake. The other young man had been chatting away with his customers and even made jokes with me every now and then, but the one doing my nails stayed stone-faced and never cracked a smile. I arrived at the nail salon around 4:30p.m. They closed at 7p.m. that day so I didn't think that was too horribly late of me to show up, yet the man doing my nails constantly looked at the clock above the door. He missed a lot of spots with the acrylic and put more glue on one hand than the other, and those nails came off sooner. The paint job was alright but not great. It was very apparent he was in a hurry. When I tipped him he mumbled a thank you, and when I left and told everyone to have a great night I was completely ignored as they chatted up the people who obviously were their "regulars". I made the mistake of telling the employees of City Nails upon my arrival that I had never had this done and I definitely feel I was taken advantage of because of this. All of the employees spoke in a foreign language to each other and you obviously never knew what was being said. I am not racist but I do not enjoy not being aware of everything going on in the customer area of a business that I am paying for services. I would not recommend this place unless you go with someone who is a regular there as I definitely feel their attitudes and quality of work are biased based upon who you are. I will never return to City Nails.
I went in a couple weeks ago just to see what their packages were for bridal parties and had such great service! I live in Alaska currently and I am having my wedding back home in IL in May. This was my last time I will be back in Rockford before the wedding. I went in a day before I left and they hurried up and made the time for me to get an extensions consultation, cut, and full highlight/lowlight. I couldn't believe how helpful they were being. I left with all my appointments booked for May for my bridal party, moms, and me, a great haircut, color, and style and some products. I was also with my soon to be mother-in-law and they helped give her some tips and products specifically for her hair. She later went back and bought it. I will never go to any other salon back in Rockford except this one!
I went in for eyelash application and decided to just do the makeup also while there was very very disappointed the eyelashes that I wanted this trip would have given me a boulder look but she used the individual and it did not give a look at all couldn't tell that I even had any additional eyelashes on the makeup was not how I requested I wanted smokey eye I want to build eyebrow and for evening and I got none of the above I just paid and left because I had to be at a wedding but $55 later was the biggest waste of my money and time disappointed me and eyelashes started to fall off during wedding
In response to the review below. Our salon runs by appointment only, therefore we run and work off our appointment book, if someone is late that causes us to be late for the next appointment and so on. If a client is more than 15 minutes late we have the right to reschedule them in order to give adequate time for the service. Offering to not shampoo or style in order to still receive a service is always offered to the client if time allows to do so if they desire. We strive to please all of our clients and deeply apologize for the mishap.
I stopped in here on a whim- seeing as I'm not from the area and let me tell you, these ladies are seriously amazing. They are very friendly and they do an amazing job! My boyfriend and I got pedicures that took about an hour and were so relaxing. I also got a gel manicure. It's one of the best ones I've gotten! Will definitely be returning when I'm in town!
The staff are very good at what they do! I get Acrylic nails with a design & that only costs $18 & they very rarely break. My mom on the other hand gets the pink & white gel nails they r a little more expensive than the acrylic but they break even less then the acrylic also!!!! So I would recommend this nail salon to evry1!!!!!!
I went to this salon today, I got a no chip manicure. The very sweet Allisha did my manicure. She did an absolutely awesome job. I will be going back to her.....I recommend this salon to everyone, it will not disappoint you..... I just love my nails.............
I really love the clothes and home decor, and have not met an associate that I haven't liked yet, all very friendly and willing to help in anyway. Great store and workers!
My favorite Saturday morning hang out. Love this nail salon, the technicians are always super nice and friendly. They do a great job and they LAST! A huge plus for me.
Everyone was very kind when I walked in and the service was outstanding. I love my gel french tips! Will be definitely coming back soon!