We have worked with Integrated for over two years. During that time, we have purchased a stair lift, a scooter, a ramp for the garage, a wheelchair and a transfer disc. The service is quick, efficient and friendly. The sales staff listens to our needs and suggests solutions. We recommend Integrated to anyone who needs assistance with daily living procedures.
I have dealt with Integrated previously when my mother passed away returning items she had. They made it real easy. Then when I needed my Respironics breathing machine, they dealt with my insurance , Blue Cross and my doctor.They did everything possible to make it a pleasant experience and were very professional. Great job!
This company sells Respironics oxygen concentrators but will not service mine because it was not purchased at their store. What kind of customer service is that? You would think they would welcome additional business (repair or otherwise) but instead are turning it away. Stupid!
I needed foot surgery and my doctor sent Integrated Home Care Services a prescription for a knee caddy. I had multiple conversations with the staff at Integrated prior to picking up the caddy. First they said they never got the prescription. I had this conversation with a staffmember twice. My doctor's office had to send them the prescription three times. Then I was told that the price would be $40 per week but I was billed $150.00 for three weeks. I was told by a staff member before I picked up the caddy that they had contacted the insurance company and they confirmed that the knee caddy rental would be covered. I usually receive a claim statement from my insurance company within a few days of the service. After one month I had still not received the claim information so I called Integrated. They said that my claim was denied but the insurance company has no record of receiving a claim. I have had Blue Cross for ten years and they have always paid claims immediately. If coverage had been denied they would still send out a claim notification. The staff seems to be very disorganized. I would not recommend this company.