I had an absolutely horrible experience! In a time that was supposed to be one of the happiest in my life I left there angry and disappointed! To start our adventure off I was trying on some bridal dresses and our consultant knowing I was undressed left my door open for the large family including men wemon and children to see in at my darn near naked self!!! Then not even so much as apology from her left us to pretty much find our own dresses because she over booked herself! Afte leaving that day thinking we had ordered our dresses we later on found out they had lost allllllll of our information and again we're less then apologetic! Finally after telling me our dresses we wanted would not be here in time for the wedding which had they not "misplaced our orderes" we did get that resolved finally after about 5 10 minute conversations. When my bridesmaids went to go get there dresses they had no record of there names and took them 20+ minutes to find each dress that they put under random names ..... needless to say if you want a great experience go anywhere else but Davids bridal unless you want to be extremely embarrassed, over stressed, ignored, treated like shit, and not even get so much as an apology. Please know I'm a very easygoing kind person in no way a bridezilla I just think others need to be aware of the unprofessional rude people in that establishment!
3600 E State StRockford, IL 61108
From Business: A dream starts with a dress. Whether It's your wedding or prom It's a night to BE remembered. SO start with a bridal store that designs for YOU. Alexis KAY design…
This shop may not be the top of the line fancy but the customer service is out of this world! Very kind and helpful! This is definitely a place to try!
I loved Steven and everyone working there that I encountered with! I didn't know much at all but Steven put me at ease and he's such a good person and really knows what he is doing and he's such a great people person and he helped me with my wedding dress yesterday 10/11/15 alone with my maid of honor. they really are wonderful there and I recommend it definitely.
Love their perfect price items.
FANTASTIC experience here. I changed my mind on my wedding gown and was able to exchange it easily. Steven was my stylist and also styled my maid of honor for her wedding! He is so personable and really knows his stuff!!! I was immensely pleased with my experience, can't wait to go back for alterations.
I had a horrible experience when trying to purchase my bridesmaid dresses. We knew the style and color we needed and it took an extremely long time for a consultant to even get to us. She took the dresses to a fitting room, which we had to hunt down since we were never notified of its location. Then I had to run to the racks to get my girls different sizes when our attendant was nowhere to be found. I finally located her and she was helping a bride. I understand the bride takes first priority as I should have when I was there. However, we had a terrible experience due to their overbooking. We had a question about the neckline of a dress, she said she would check and we didn't see her again until she asked if we made a decision. Needless to say, we did not want to give our business to them and went elsewhere to purchase the dresses-which were half the cost!
I will give this place a 2 because the sales lady was very nice. However, The place is old and falling apart. The ceiling in the room that brides try on dresses is falling down. I would assume they have money for repairs because they charge so much for dresses and accessories. You are not allowed to take photos of dresses. I find this off putting because I get a better idea of how I look in a dress from a photo. Also, You can't pick any dresses. They pick for you and keep them all in a dark back room that you have no access to. I'm glad they were kind but the rest of my experience was underwhelming.
The lady I had for my bridesmaid's was super nice. However ,for my dress she was always rushing,and very rude. It's not my fault they over book and you have to run from one bride to another and still make each happy .Whenever I have called , they're always rude . Except , for the lady in alterations . On the plus side , pretty dresses for a great price !
I really love the clothes and home decor, and have not met an associate that I haven't liked yet, all very friendly and willing to help in anyway. Great store and workers!