Best Moving Checklist and Tips »
Staying organized on moving day is key, and planning is a big part of it. Keep this checklist handy before and during your move to keep things stress-free.
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Staying organized on moving day is key, and planning is a big part of it. Keep this checklist handy before and during your move to keep things stress-free.
Moving takes a lot of planning, and that includes knowing what your moving rights are. Read on to find more about your moving rights and what you can do to prepare.
We've put together a small list to get you started on your journey -- and the first step starts with a single box.
We called hero appliance because my refrigerator stopped working. Frank came in and fixed everything, answered every question I had, and got everything done in a very timely manner. Defiantly will be calling them again if anything is to go wrong again !
My stove top stopped working and Appliance Hero was out that day to look at it. They ordered a part and my stove was working the next day! The tech was very nice, and professional. I will call them for all of my appliance needs!
We moved into a house a couple months ago and the previous owner had a home warranty. The dishwasher didn't work so the warranty company sent Appliance Hero out. The first time out he said a part needed to be replaced and they would order it and call us back. A week later no call. We called and they couldn't find a parts order (I'm sure it was never ordered) so they came out again another week later. By now 2 weeks had passed. The tech (Cris) replaced the part and it still didn't work. We called them back because they never called us and another week later he came back and said another part didn't work (he forgot to check it). The dishwasher still didn't work and he came out again and said another part had to be replaced. A week later we still hadn't received a call back so we called them. The receptionist said the ticket was closed out and the job was marked completed! We asked that they send someone different out and get the job done correctly. They told us it had to be the same tech because he is the only one who covers our area. By now 2 more weeks had passed and he came out again, claiming he never closed out the ticket. He stayed for 45 minutes and told me he couldn't fix it......"for the first time in 4 years I'm unable to figure out what's wrong with it, and I am the lead tech". Pretty pathetic. He said the home warranty company will have to send out a different company. So almost 3 months and 4 visits later, our dishwasher still doesn't work! I can't say enough about how poor the service of this company is and how angered and frustrated we are by this situation!
Tech was very helpful and proficient. Identified the issue quickly and repaired in reasonable amount of time. First time I've used their service and would call again for future repairs.
This company is horrible! They need to learn customer service skills especially the owner. Everytime i called i was placed on hold and then told that i would recieve a call back. a couple hours would go by so i would call them and they would say "someone was supposed to call u back but didnt" um yea, i know! then, im assuming because the tech didnt want to come out because hes lazy or just doesnt know what hes doing because my appliance still isnt fixed and hes been out twice. i was given "requests" by him to turn on my appliance and walk away as if im a magician and me standing there is causing my appliance to not work and me walking away from it will magically make it work! then they set up a time to come back out and ordered random parts for the appliance some that it probably didnt even need and found out about a bad review i wrote against them so they never showed. when i called to find out where they were i spoke to the owner and he was very rude and kept talking over me and wouldnt let me get a word in to explain my bad customer service experience with his employees. Do not recommend this company to anyone.
If I could give this place a zero I would. I was told my appliance was under warranty.. they get to my house..DO NOTHING... and want me to pay for a service fee. Screw you.... I was a small business owner, and part of the job is driving around doing small jobs. NEVER...EVER...did I charge for gas to drive 7 miles. Im sorry... I cannot locate a receipt. One company says they deny payment. Well...as a consumer.. I deny payment. Especially when nothing was done...and he was here less than 5 minutes. I will be reporting this company and the treatment I was givin to as many websites as I can find. You guys suck as far as customer service/satisfaction goes!
Horrible experience! Needed warranty work done. Lowe's told me they would absolutely fix my appliance. Appliance Hero sent Chris out to my house who argued with me, treated me like a criminal, Argued with lowes on the phone, was so rude, I was in tears when he left my house. The Lowe's 1800 number representative heard everything and filed a complaint against the company so that Lowes would not use them in the future. I had to ask him to leave my house because he would not stop arguing and being rude to me. He told me good luck getting my appliance fixed. Lowes sent a new company out who replaced my defective item. Will not use ever for our house or any of our rental houses, my father in laws rental houses, or grandpas rental house. Called and asked for a manager to call us no one ever called back. Horrible!
Very polite, on time and reasonable! I will always call them for my appliance repairs.
I would not go because they have crappy cars. The price is about the same as going to Enterprise. The cars have VERY high mileage and they do not have a lot of cars. Most of the cars have some mechanical issue due to the high mileage. I would not recommend this to anyone unless you want to drive a crappy car. Rentals are supposed to be fun while you go to a vacation spot or using one while you get your car in the shop.
Every move is different, so it's vital to choose a moving company that's right for you. The first consideration you should make when hiring these professionals is how far you're moving.
Depending on the moving company, local moves are typically anywhere between one and 100 miles within the same state. Local moves are less complicated to plan, both for you and the movers you decide to hire. They're typically priced based on how much you need to move, how many movers the company plans to provide and how long the job is estimated to take.
Long-Distance and Interstate Moves
Even if you're staying in the same state, you may still technically be planning a long-distance move - though the exact mileage varies by moving company, these are typically moves that are more than 50 to 100 miles long or across state or country lines. In fact, even if you're moving within the same state but you have to go through another state or country first, it's likely considered an interstate move, rather than a local one. That's because the movers are technically transferring items between state lines, which means they'll be responsible for having the correct licensing and insurance in place.
Long-distance moves are much more complicated to plan, typically requiring you to pay numerous extra expenses for everything from shipping items to renting storage space.
Are you making a big move and trying to figure out exactly how much you should plan to spend? Or are you on a tight budget and looking to hire a mover who can keep costs low? Either way, it's important to understand how exactly moving companies charge their customers.
As mentioned above, for local moves, companies will charge based on the number of movers they provide and the amount of time they'll need to spend on the project. Generally, the more rooms in your apartment or house, the more movers and time you can expect to be charged for. The price of long-distance or interstate moves, on the other hand, will be based on the amount of belongings you have - and more specifically the weight of those belongings. The heavier the boxes or items you're shipping across state or country lines, the more expensive your move will be.
Moving costs will vary greatly, depending on where you are. Local moves in a small town in the Midwest will be much less expensive than comparable moves in New York City. For that reason, it's best to do some research about the going rates in your area.
No matter what type of move you're making, you can reach out to prospective moving companies for estimates - this is the best way to determine how expensive your move will be based on where you live and what services you're looking for. Typically, the moving company will send someone to your home who will do a walk through of each room, making note of the furniture, valuables and other belongings in each one. Then, he or she will provide an estimate. The exact amount you pay may, however, be different from the amount declared in the estimate. That's where the type of contract comes in.
Nonbinding vs. Binding Contracts
For any move, a company will ask you to sign a contract. It's crucial to know exactly what type of contract you're signing, though, to understand how much you can expect to pay. In basic terms, there are two types of moving contracts: binding and nonbinding. Binding, as well as binding not-to-exceed, contracts are the most preferable for people hiring movers. These list an estimated price the moving company cannot charge more than. So, even if your local move takes an hour longer or your belongings are heavier than expected for an interstate move, you're still only responsible for paying a fixed amount.
Nonbinding contracts, on the other hand, have no fixed final number. Instead, they list a rate - by the hour or by the pound/kilo - and you're responsible for paying exactly how much your move costs in those terms.
Keep in mind that movers provide a variety of services, many of which you may not require. These can affect how expensive your move will be. For example, a full-service move that includes packing and unpacking will be pricier than a local move that only includes loading the truck, driving it to the new home and unloading it.
For any move, there may be extra costs beyond the typical services offered. If you're asking your movers to transport large, hard-to-move items, like pianos, for instance, you'll likely pay an extra fee. Likewise, if your apartment building doesn't have an elevator or the truck has to be parked far from your home, you may be charged extra. Ask about these potential expenses when signing your contract.
Don't rush through the process of hiring a moving company. Make sure the movers you hire are dependable, reputable and the right fit for your needs.
Look for Reviews and Recommendations
When hiring movers, it's a good idea to both look at reviews online and ask your friends and family members for recommendations. Personal endorsements will go a long way toward helping you determine whether you can expect the company to do a quick and professional job.
Choose Top Candidates
As you're vetting candidates through reviews and recommendations, narrow your selection to three or four top options. Make sure the companies offer the type of move you're looking for, whether it's interstate or local. These three or four companies are who you'll contact for estimates.
Don't Be Afraid to Ask Questions
After receiving estimates, you'll have a better idea which companies are within your budget. However, this isn't the only factor you should use when choosing movers, especially for more complicated jobs. In fact, you may be willing to pay a little more to hire quality movers who can ensure the safety of your belongings. Don't be afraid to call these companies and ask questions.
During the hiring process, you want to make sure of three things: First, that the moving company is reputable and has the proper licensing and insurance. Second, that the movers are dependable, professional and committed to doing the job correctly. Finally, that the estimate provided is binding and that you're aware of any potential excess costs. With these factors in mind, here are some of the most important questions to ask a moving company:
As with any service profession, there are certain moving companies - though they are few and far between - that aren't reputable or that will try to take advantage of you. It's important to be able to recognize a scam if you come across one.
Call the FMCSA
For long-distance or interstate moves, you can easily check that companies have the proper licensing and insurance, which is a clear indication that they're legitimate. All interstate moving companies must be registered with the Federal Motor Carrier Safety Administration, so call 888-368-7238 to confirm the licenses, insurance and credentials of the movers you're considering. The FMCSA can also tell you if any complaints have been filed against a particular moving company.
Check with the American Moving and Storage Association
For both local and long-distance moving companies, AMSA is another good place to check out a company's legitimacy. Moving companies aren't required to be an AMSA member, but the ones that are have committed to the association's rules and regulations, which protect both the companies and the consumers hiring them. If a company isn't an AMSA member, that doesn't mean it isn't reputable, but an AMSA membership is a clear indication of legitimacy.
One of the most common fears people face when moving to a new home is that something they own will be lost or damaged in the process. While no company will be able to guarantee everything arrives safely, there are steps you can take to make damage less likely.
Pack and Transport Your Valuables
If you have items that are emotionally or financially valuable to you, do your best to pack and move them yourself. Keep jewelry, expensive artwork, inherited valuables and even costly electronics in your own car - that way you'll have complete control over their safety at all times.
Choose a Moving Company That Plans Ahead
Moving companies can better keep your belongings safe when the movers plan ahead. What does this mean? Many companies take extra time to measure doorways, halls and stairways to find the safest route in and out of your home. They should also provide furniture blankets, covers and moving pads to keep both your home and your belongings free of scratches or other damage.
Keep the Moving Area Safe
There are some things you can control on moving day and some things you simply can't, such as the weather. If you're moving on a snowy, icy or rainy day, keeping all of your paths, stairways and walkways clear and dry is crucial. This can help protect both the movers and the large items they're carrying to and from the truck.
The subject of tipping is relatively unclear when it comes to movers. However, there is a general rule of thumb that most people in the industry agree on: Tip your movers if they've done a good job and you think a tip is warranted.
Generally, a 5 percent tip is considered appropriate, though some people recommend paying $20 per day, per mover for basic, local moves. However, almost everyone agrees you should first do a quick walk-through of your home to check for any damage to your furniture or belongings and to make sure everything is where you'd like it to be.
If you do decide to give a tip, divide it evenly and give money to each individual, rather than giving the entire sum to the head mover and expecting it to be doled out equally. One type of tip to avoid: alcohol. It's usually illegal for movers to have bottles of alcohol in the truck or van, so tipping a bottle of wine or liquor could get them into trouble.