great food pizza, pasta, sandwiches, steaks, seafood, chicken, salads,schnitzel, variety of appetizers and desserts correct address is 915 s.alpine rd rockford il. 61108
Villa Di Roma doesn't care about their customers! I have been a frequent customer of Villa Di Roma, but a week ago I had the worst delivery experience I have ever had. So, last Friday night, I ordered at 1:30 am, and they said 45 minutes to an hour, which is normal. 2:30 rolls around, and the delivery driver calls me, looking for directions. Over the next hour, over multiple calls, I give the delivery driver clear directions to my place, but they still can't find it. When I try to call them again, they don't answer my calls. So, in the end, I ordered a delivery order, and it never arrived. I call the restaurant the next day, and the owner agreed with the problems that occured, but offered no compensation of any kind, even after I asked. I was pissed. So, it's tonight now. I decide to call Villa Di Roma, and I offer a deal to the owner. In lieu of the previous week's problem, if he waives the delivery fee on tonight's order, I'll start ordering from them again. He declines. I tell him that means I'm not ordering from them ever again, and he doesn't seem to care. So, long story short, Villa Di Roma doesn't care about their costumers. Eat somewhere else.
#MariesPizzaRockfordPoorCustomerServiceYourItalianBeefIsNotEdible#MariesPizzaRockfordIllinoisMarie's Pizza On Charles delivered the only Italian beef sandwich I've not been able to eat. Literally I can't swallow the 1st bite. Instead of making it right the man on the phone said they can't do anything for me. So I paid top dollar for a sandwich that tastes like spicy old rubbery beef. It's gross. The cheese is hard so they let it get cold while the pizza finished. They didn't even send aujus. I recommend them a lot at work. I've given them my business for years. It's sad that I can't order their pizza ever again because they can't make a simple order right for me. Now it is the priniciple of whom I give my money to. I am not asking for anything but the dinner I craved. Instead of offering pizza, pasta or another sandwich they are telling me to deal with it... Sorry we have your money and do not care if you can't eat it.I hope it is worth it to lose business over something so simple to rectify.#MariesPizzaRockfordStoleMyDinnerMoney#MariesPizzaRockfordCharles
This place has great food. The pizza is the best around and if your looking for an awesome sandwich try the fried buffalo. They show every Blackhawks game here. The worst part is the annoying locals that bother the waitresses so much that some time serve is slow.
I just love there pizza and food, and there knew location looks beautiful, I would definitely come back again..
Ordered at 7 delivered 8:06. Was told 45 minutes to an hour. When delived, it was cold. I called and asked for manager, when I told him it was cold, he laughed at me. So rude. he wanted to give me a free one topping pizza I told him that is not what I'm saying I'm letting you know it was cold I've never had a cold pizza in my years of ordering delivery. He thought it was funny, I will be the last one laughing when they go out of business.
The worse service ever never will order from them again charge to much for just a sandwich and then told me I did not order fries don't order from them.
I would never eat here. I recently found out about their salad maker. He's a man I know and that man never showers nor washes his hands. Why would this establishment trust him making salads, which requires using your hands? I feel so bad for the customers.
I have never had a bad pizza here. I buy the Carnivore, lots of meat. Inexpensive and very very good. I don't get the bad reviews.
We have ordered from Sams in the past quite a bit and had very few problems until about 6 months ago. The first problem was when they charged someone else's order to my credit card and it took them a week to sort it out. The next problem was when we ordered and they sent the wrong food which took an hour to receive . When over an hour later they brought the correct food it was cold and all you could taste was old grease! We stupidly ordered again today. We ordered the pick any 3 appetizers ( as we had done in the past with no problems!! ) We get the food and it is all in one container! There were 3 chicken strips, 4 cheese sticks ( which were fried so hard that all the cheese was outside the stick ) and 6 fried mushrooms. When I called to say something about the situation the lady on the phone gave me MAJOR attitude. We called her out on her attitude and hung up only to call a few minutes later call the manager who proceeded to talk over me and condescend me. He accused me of lying and became very angry when I told him the portions he sent were not what they had sent in the past. He says he cooked it himself and was I calling HIM a liar! When I confronted him with all the past issues including the new one he told me he didn't have time to argue with me over petty stuff and to call a different restaurant from now on. DO NOT ORDER FROM THIS PLACE! RUN SCREAMING IN THE OTHER DIRECTION!!