Villa Di Roma
1620 Harrison Ave, Rockford, IL 61104
Price Range : Average
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Villa Di Roma doesn't care about their customers! I have been a frequent customer of Villa Di Roma, but a week ago I had the worst delivery experience I have ever had. So, last Friday night, I ordered at 1:30 am, and they said 45 minutes to an hour, which is normal. 2:30 rolls around, and the delivery driver calls me, looking for directions. Over the next hour, over multiple calls, I give the delivery driver clear directions to my place, but they still can't find it. When I try to call them again, they don't answer my calls. So, in the end, I ordered a delivery order, and it never arrived. I call the restaurant the next day, and the owner agreed with the problems that occured, but offered no compensation of any kind, even after I asked. I was pissed. So, it's tonight now. I decide to call Villa Di Roma, and I offer a deal to the owner. In lieu of the previous week's problem, if he waives the delivery fee on tonight's order, I'll start ordering from them again. He declines. I tell him that means I'm not ordering from them ever again, and he doesn't seem to care. So, long story short, Villa Di Roma doesn't care about their costumers. Eat somewhere else.
pizza was ok. Service was horrible. Waited 10 minutes for our soda that she clearly forgot about. Ordered fries and long with some shrimp meal. Waited almost 50 minutes for our food. In the end the shrimp was horrible, the fries were ok along with pizza. Service was horrible. Complained to see anything could've been done with our service, they said nothing could've been done after talking to the manager. Never going back! Very dissatisfied with the re-opening of their new location on Alpine.
We ordered a pizza from there a few days ago. The pizza in itself was not that bad, but it did not have the right toppings. They even read it back to me when I called back. He said, oh well, we close in a hour....there is nothing I can do about it. I would never order from there again.