Midwest Stone Source Design Studio
915 23rd St, Rockford, IL 61108
Parking: Lot, Free
Wheelchair Accessible: Yes
Services: Stone Repair
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Don't trust them, don't use them unless you want to fight with people who would rather cheat you then do the right thing. Their accounting practices are not acceptable. When asked for an itemized statement, they can't produce one. Thank God I kept my payment receipts!
If you spend over $5000 on granite countertops, wouldn't you expect some follow up after installation to make sure you were satisfied? Not only did we not get that, we never heard from them again, never even received a final bill from them, until a year and a half later when they must have realized they lost track of us and demanded their money. What kind of business doesn't realize someone owes them for finished work until a year and a half later? Do yourself a favor and pick a granite supplier that keeps better track of their customers!
Responding to the reply from the business below: No, we did not get a bill on the day the work was done. Changes to the job were made and the installer said we would get billed. So, yes, this is on you for not billing us! Like anyone, I pay when I am billed. Oh, by the way, the edges of your "great" granite have chipped terribly with normal everyday kitchen use.
Obviously you were happy with your countertops or you would have contacted Midwest Stone. You received everything you paid for, or as you stated, didn't pay for. If you knew you owed them money, and an invoice was delivered on the day of install, why wasn't the bill paid. Our terms are paid on completion. For you to wait a year, seems as though you were taking advantage of Midwest Stone. If you are unhappy with the quality of workmanship, please call us.
My experience with Midwest Stone Source was excellent. Denise was very helpful and gave great suggestions. She was willing to drive out to my house to help me pick a color for the counter that would match my current cabinets, floor and walls. I felt overwhelmed trying to decide what color and style of countertop to go with and she was very helpful. Once she suggested a countertop I was able to come in and look at the slab. Once I was satisified we picked out tile for the backsplash. When my specific slab came in I was able to look at it and place the template on the slab of what would be my counter top. Everyone I worked with was friendly, polite and professional. Everyone was on time and did what was contracted. I would recommend anyone doing a remodel or new construction to use Midwest Stone.