Marden Tire & Auto Service
1209 S Alpine Rd, Rockford, IL 61108
Here is my review of Marden Tire and Auto.
I came in to get a leaking tire patched up on 12/19/16. They took my car and put the patch on, the did quick work and it was reasonably priced. I was very happy at first.
However, later in the day, I hear a thump sound coming from that same wheel (left rear) and don't think too much of it. Well I get home and clear out the snow buildup thinking that would solve it.
Nope, sound continued.
Fast forward to Tuesday (12/20/16) night and after work I head onto the highway traveling 70. The sound still continued.
Now to the present, 12/21/16 and the thump is still there, so after I get home from work, I check my lug nuts.
3 OF THE 5 LUG NUTS WERE ABLE TO LOOSEN BY HAND. Only 2 lug nuts were holding my wheel to my car and I was traveling at HIGHWAY SPEEDS! My wheel could've fallen off and I would've been seriously hurt maybe dead.
So today (12/22/16), after making my ridiculous discovery, I take it back to them and demand to speak to the boss. The boss apologized and retightened my wheel. He claims that never happens and shouldn't have happened.
So I wait for the tech who worked on my car, LUKE. He claims he torqued my wheel to 100, all 5 of them. WELL HOW COULD 3 OF THE LUGS LOOSEN BY HAND!?
I wouldn't recommend this place if you care about being safe and not having your wheels falling off. I'll never return and I'll make sure to tell everyone I know and all my customers about you guys.
08/13/2011Provided by Citysearch -
Just got home from Marden Tire and what an experience it was. Showed me different styles and brands at the price I wanted. They matched me up to a nice set at a good price and I was out in less than two hours. Informative and nice people to work with. Now I have a place that I can Count on and will use them any other times that I need work done or just tires. Large building right on Alpine. Easy enter/exit! Thanks for the great job.