I spent about $20,000 in windows and doors for a new home in '05. There were major issues with the sliding glass doors and some windows. The gas filled glass layers failed on the sliding doors within a year or so. The windows leak, etc. We asked them for support, help, advice. They all but ignored us. For about two years after we kept badgering them and tried to keep dialogue. None of the issues we had ever had been resolved. Avoid this company like the plague.