Since this company has been in their present location I have purchased 3 trailers from them (the correct tool for every job is my motto) and have been very, very, pleased with their service and products. I have complete trust in them and give them carte blanche with my wallet when it comes to repairs. I know from past experience that if Rhonda or her crew says I need something then I know I need something and it will be repaired correctly and at a reasonable price. I have even been surprised when I paid for some work that it was much less than I expected. I once had a trailer that my goats ate ALL of the wiring overnight and when I picked it up the invoice was half of what I expected. I would not have rewired that trailer for what they charged me. Recently I found I had the need for a shelter for some livestock. While there is a sales facility for another brand within a quarter mile of my ranch I chose Carolina Trailer as my supplier because I know they would not represent an inferior product and everything would go seemlessly and guess what - it did.The poster that had an issue with this company probably did have a bad experience but I know that I wouldn't want to be on the edge of the road with a failed bearing on any of my trailers. If he/she thinks what they charged was costly then they should think of what it would cost to have a new axle, hub AND bearings installed along the side of the road as well as chase down the tire and wheel that probably took off down the road when the bearings seized up. Think of your liabilty. Take it from one who knows. That situation is costly and frustrating. Regardless, if the bearings fall apart when the unit is disassembled then how is Carolina Trailer supposed to put it back together? Did he/she plan on going out and buying the parts and having them put them in? Does he/she bring their own eggs to a restaurant to ccok for breakfast?They didn't wait too long to have the bearins serviced - the trailer owner did!These are good, trustworthy, professional people and I enjoy doing business with them. However, my wife won't let me go there alone anymore for fear I might buy another trailer to add to my collection of eleven.