This is my first time dealing with dhs. I'm in my late 40's, and always worked so I never thought I'd end up in this emergency situation. I went down there first time to drop off application - 3 hr wait. The girl didn't give me the correct forms to fill out, so I didn't have what was required for next apt. So, apt #2, I received the paperwork, but this woman gave me wrong information. Trip#3, dropped off pprwrk, explained the I had mail pieces that I didn't have yet & was still waiting on, but handed in Landlord & Employer sttmts. Was told nothing and was sent on my way. Trip#4, to check on my case. I was told I didn't drop off my Landlord statement (?!) I handed them in together how is this possible? So I gave her the copy the other lady made for me. When I asked her a question, she snapped her gum loudly in my face, ignored me, and kept turning and talking to her co-workers and carried on conversations while I'm standing there waiting. Finally, I asked if I was all set so I could get my food stamps for the month, she said "Yes. Once the paperwork finishes processing." Well,it's now been over a week that I've had no food & had to return bottles to buy tuna fish. It's a holiday weekend, nothing open, no food banks, food link, I have to wait until Tuesday. I am not a malicious person, but I can only hope that that gum smacking woman will someday walk a mile in my shoes. To have to be treated like an animal because of a temporary misfortune out of your control is inexcusable. I have a lot of work experience, and I know what I experienced there would never be tolerated for 5 minutes any place else. I've been paying their salaries for 30 yrs, and when I need help, which is their JOB, I get disrespect and total incompetence on every visit from my caseworkers. The place is set up like a jail. It's degrading and insulting. And just no care for women there with small children. I can honestly say it's one of the worst experiences of my life, and I've had some rough times.
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I gave a 1 star because 0 wasn't an option. I had an emergency visit with a friends dog that had an eye injury. RIDGEMONT ANIMAL VET HOSPITAL. Never been here but was the close to her home. The worst place ever I would take an animal. A doctor (never caught the name but was an older male with a slight stutter (no disrespect) informed me the there was probable eye damage and it would have to be remove. He said he charges from $1200-$1500 to remove the eye. I stated she's not my dog I can't make that decision and stated I can authorize pain & swelling decisions. That doctor said he can give her pain meds. I proceeded to call my friend and repeated what was said. She said she'd gone to Brockport Animal Hospital before take her there....I told them I was taking the dog there. I wanted pain meds until I got there, that "doctor" said there would be a fee but he would do it. I didn't give a rats behind what the fee was, just give it to her. 3-4 mins later no one was at the desk, I started to yell out that I was leaving and then someone appeared and told me the pain meds were a control substance and the needed more information. I said I'm leaving and drove to BROCKPORT ANIMAL HOSPITAL. When I got there they took the dog immediately. Shortly there after I was brought in and was informed that the Doctor did not see any permanent damage to the eye, the retina was still attached and believed the swelling of inner eye lid (after being properly placed back in & sewn shut for 5 days) will help heel the eye. So from a 5 min console totally $1500. This ended up being a 10 min console that ended up costing $360. YOU BE THE JUDGE. ALL ANIMALS, WHEN IT COMES TO PERTAINING TO COST TO HEAl, GET A SECOND OPINION.And just to clarify, the cost wasn't the issue, it was my gut feeling. I called my friend back and told her to never to go there, I wouldn't trust this doctor to trim my dogs nails.-Since I've written this review I have since learned that that doctor at Ridgemont doesn't accept payment plans, so if you can't afford to pay he will euthanize your animal.UPDATE: This dog has completely recovered, no scars and has no vision issues....she can see out of the eye just like she could before.
Took my cat here because he was showing symptoms of a fever, Dr. Hartman seemed to be in a rush with my cat because there was an emergency coming in and was rude answering a few of my questions. Gave my cat some antibiotics and some water then said we were all set . Brought my cat home and he died before the end of the night. He was only a couple years old.
I have been takeing my cats here for over 30 years they show the very most concern for my pets then where ever I have taken my pets before
Julie Standish, who gives this vet a five star rating, is the office manager for the vet in question which makes the rating a lie and Julie Standish a person one might not care to trust. I doubt the owner of the practice would approve of this since it reflects badly on the practice as a whole. When a general manager is doing this and other things that will be left unstated here, it impacts the culture and behaviors of other support staff. IMO, It is not a warm, friendly and inviting environment. We believe this is due largely to Julie Standish, and several people we know have said the same about this person. We now live in Florida, but felt it was important to add our experience after having this brought to our attention.
I took 2 foster cats to get their shots and spayed yesterday and was 1 hr early and they still took me right in and since I drove 1.5 hrs it was nice! They were good with both my cats and even had compassion when I had bad test results for one of them! Wish my local vet was as caring! After reading some bad reviews before I went I'm glad I checked the place out myself!!
Dr. Betsy Arnold and her staff are the best! I have been going to her with my Persians cats for the last (at least) 20 years. They have treated my cats wonderfully. Dr. Arnold is a very caring and sincere vet. I would highly recommend her and her business. Janet (Sofee, Katie, Murphy, Abby and Brandee)
I am a veterinarian in Missouri and am planning on being in New York in the future. I had heard both of these vets are exceptional and have hopes of visiting their clinic:) If any time better than another, please let me know. Dr Bill Sorrick, Webb City,MO
i have never been treated so bad by a office manger in my life had a sick dog and she refused to help becuse he was not seen by a vet in two years all i can say is shame on you and shame on your vet business
I have taken my cats here for more years than I can remember., Both Doctors are very professional and thorough. While Dr Hartman may appear cold, she is very dedicated and will follow up personally. I pay to get good, effective care, which they are given, not a neighborly visit. The facility is very clean & I have yet to find any urine odors.