2 reviews5.0 star rating 9/6/2017We had our first experience at NAS, and after searching every granite store in Rochester, NAS is the absolute BEST! Every person is professional and honest. We worked with Sam Julian who was patient and offered great advice. We selected granite slabs that had fissures in them from one of NAS's local purveyors, and NAS rejected them. When we couldn't find other slabs, Sam continued to work with us to find the right slabs. NAS fabricates, takes out the old slabs, installs a cooktop if you have such, are cautious about the cupboards so nothing gets scratched, they clean up after the installation, and make sure everything is perfect before leaving. I could write volumes about our wonderful experience, but the summary gives you an idea just how great NAS is.
These people are amazing! This was our 2nd project with NAS & it could not have been a better experience. 5+ stars for selection, interpersonal interactions, installation, and competitive pricing. Only downside...I don't have another project!!!!
Solid Surfaces is first class in every aspect. From the installation, to the finished counter top, everything that they did was above and beyond.
I was a secretary for them They're PIGS. They would always have calls from angry customers that I was told to ignore. Oh and I got very sexually harrassed.
The staff ensured us that everything was correct during the installation. Every step of the way, there was no delays in the project and that was important to us.
A very professional company with a team of workers that did great job manufacturing my counter tops. The installation looks wonderful.
This was a terrible experience. I should have had my head examined to hand over 50% of the job in advance, IN CASH. Why does he not take credit cards?? Because he robs Peter to pay PaulSome of the issues:One edge was not rounded off. A pantry doorthat opens into it hit it. They simply cut it off at a 45 degree angle. It looks awful.The undermount sink should be secured to clips attached to the underside of the counter. It was simply silicone onto it, and the sink has already dropped down.The original formica had a section that was notched into the door casing. Awful. Anyone with experience would have noticed this, and asked if we wanted to duplicate that. Now it is installed into a cracked door casing.The grout lines are much too wide in one section where the backsplash they installed meets the tile.The worst part was never getting any return calls, and having them not show up for appointments. The owner refused to return my calls.Stay far away from these guys!!!!!!!
Our experience was wonderful. Our granite countertops look amazing! The owners are wonderful people to do business with and the employees were just as professional. All our preferences were met and the installation was brilliantly executed. We are beyond pleased. Go check them out. You won't be disappointed.
Excellent product and installation. Every process we delt with was flawless, from purchase to installation. We're very satisfied!
I am very impressed with the promptness that Solid Surfaces has performed for us. They showed up when they said they would , they called when they said they would call, and the installation of our new countertop was quick and looks beautiful.