Do not be fooled by the reasonable rent; once you are in, they will keep raising it!Their site says, "We pride ourselves in excellent service with our own office and maintenance staff as well as 24 hour emergency service to meet your housing needs." Customer Care Policy "Our Customers are the most important people in our organization. They are not dependent upon us. We are dependent upon them.Residents, Prospective Residents and Buyers do not interrupt our work. They are the reason we have work.Customers do us a favor when they call. We are not doing them a favor by returning calls. We may be busy, but they take priority.Our customers bring us their wants. It’s our job to listen, to understand and to fill those wants.Customers are not cold statistics. They are unique human beings with different feelings, emotions and needs. We have a job, when they allow us to fill those needs.Our customers are deserving of the most courteous treatment we can give them. A customer is not someone to argue or match wits with. They may not always be right, but they are always our customers. We do not have to be right, we are here to serve.Properly cared for, they will remain our customers for life and bring us new ones."I call "BS" on this. If you rent from them you will be treated as if they are doing you a favor for the supreme privilege of renting from them. They will not answer the phone if you call; they will ignore your voice messages; they will not respond to maintenance issues (even serious ones).Please note: I lived happily here for 4 years, then every thing went down hill. The last year here was hell. I have always paid my rent on time (or early), I have made improvements at my own expense (SWP has made none), I have abided by every requirement set forth in my lease and have never caused an issue for anyone else... ever.On 8/22 I received a "we have enjoyed you as a tenant" lease renewal letter. On 8/23 I responded that I could not commit to staying while water is coming in through the roof of my apartment (pieces of the ceiling falling down); and I disputed yet another rent increase (for many reasons). The reply was, get out by 9/29!See pics of just a few incidents; there are more.
Don't. Don't. DON'T. Rent from them. Awful apartments, don't fix things, rat and cockroach infested. I can't even begin to tell you how much of a headache it was living in one of their apartments for a month. I only even lived there for two weeks before moving out into a friends because I just could not take it.Do yourself a favor and please, please don't do this to yourself.
Robert was incredible during the whole process of my wife and I searching for a home. There were quite a few houses that we really loved, but didn't end up getting them and as first time was pretty discouraging but Robert helped push through and we were able to find an amazing house and with his awesome negotiating skills we were able to get it under for what it was listed. If you're looking to buy a house, Robert would be the man to ask. One more thing to add he made his schedule very flexible to mine and my wife's work schedule which made the process much less stressful. You will not be disappointed!
Robert helped me found my dream first home! He had all the patience in the world helping me find what I wanted and didn't settle for anything less! 5 star agent!!!!
We had a great experience working with Rob. He responds very quickly to emails, calls and texts. He showed us multiple houses before we found the right fit. He doesn't try to push any house on you; in fact when he looks at houses with you he will voice his concerns if he doesn't think it a good fit. We would work with him again and highly recommend him to anyone looking for a real estate agent they can trust!
Outstanding Realtor, very easy to work with, very knowledgeable in the Rochester real estate market! Hope to never have to move again, but if I do... Robert will be my very first call!!!
After getting blown off by 2 Keller Williams agents we decided to contact Sandy. We'd narrowed our search to Brighton for various reasons and loved that she knew the area well. She's a straight shooter who knows her stuff and gets the job done. If we wanted to see a house she would repeatedly drop what she was doing to meet us and would give us her expert opinion. Never once did she just try to get us to buy just any 'ol house. She was able to understand what it was we were looking for. She's aggressive the way you need your realtor to be in this market and she delivers. As 1st time home buyers we were so unbelievably overwhelmed, but Sandy held our hands and carried us through the buying process like a well choreographed waltz. We can't say enough wonderful things about her. She truly cares about her clients. If you're serious about buying or selling give her a call. You won't be disappointed.
Horrible, horrible management. I stay at the Genesee address. They literally do the bare minimum necessary to call themselves a management company. They do nothing to quiet noisy tenants, who literally smoke weed all day and blast loud music, television and voices all night with no repurcussion. the washer machines and/or dryers are always broken, and they literally NEVER shovel snow so you can park until everyone complains. Furthermore, there is sometimes no parking available anywhere and becomes a game of musical chairs. If you don't complain everyday, you get nothing done. the only benefits are: its close to UR if you are a student maintenance, when called is timely and effective, and its cheap. I guess you get what you pay for.
My wife and I couldn't be happier with our experience with the Robert PP Team. They helped us both sell and buy a home.Their team of professionals were all extremely knowledgeable and helpful through the entire process, and our interactions with each were pleasant and cohesive. It really was working with a coordinated team rather than just a group of individuals. Everything they did was geared toward making the process easy and successful for us.
My husband and I contacted Robert Piazza Palotto through a friends recommendation. From the very beginning of our transaction he showed patience, understanding, and was always available to discuss any questions or concerns we had. He made sure to explain and clarify the entire process every step of the way. Our transaction was extremely smooth compared to others we've had before. When looking at properties Robert was never pushy and genuinely had our best interest at heart. If you are looking for an agent that is honest, forthright, and a genuinely good, honest person, then don't hesitate to contact Robert Piazza Palotto!!