I came here for an engagement ring for my fiance after my father told me to check them out. From the moment I walked into their store, I was greeted with respect, honesty and support. They not only answered my questions, but they also helped me understand the reasoning behind everything involved in the ring-making process. I worked with Paul, and he certainly knows his stuff. As it is a family-owned and operated business, I presume the rest of the staff are of the highest standard as well. Price may be on the higher end, but their quality is worth its weight in gold.I have to say, The Gem Lab's expertise, hospitality and fairness are a breath of fresh air when making these life-time purchases. Thank-you.