Having practiced medicine for 25 years and now as a Medical Practice Administrator and Consultant, I really tried to be fair and give this place a second chance but I am afraid, I cannot recommend anyone go here. I have to have a procedure done every 3 months. Recently, I woke up on the operating room table screaming in pain. This should never happen but I was told the surgeon would be done soon and try to get through it. Silly me, I went back and gave them a second try. This time I was stuck in a bed for 3 hours waiting for my case. I kept telling the nurse that I could not lay there it would put my frail back Into spasm. She ignored me! I finally asked for the charge nurse. They got me Tylenol. Are you kidding me, at that point my pain was a 8/10 and would last for a week. As I prepared to return for my three month procedure, I recently called the Nurse Manager, Brenda Carpenter, to remind her that I needed to be first case of the day for my surgeon as I cannot lay on a stretcher for hours as my back will not tolerate it. Rather than return my call, take responsibility for the errors they made, she called my surgeon and told her that I was not welcome back! What kind of patient care or customer service is that? It is horrible, I know this is what I do for a living, assess medical practices and fix them. I hope Thomas Weibel CEO of BSC and Ms. Carpenter read this review and it is a wake up call for them. They are lucky I did not report them to the state and seek damages for the first incidence. I could have done both!DO YOURSELF A FAVOR, TELL YOUR SURGEON YOU WANT TO GO TO A REAL SURGICAL CENTER NOT THE BRIGHTON SURGICAL CENTER!
30 N Union St Ste 101Rochester, NY 14607
From Business: Clearly Better Complete Eye Care: All your eye-care professionals are all in one, friendly East End office. No shuttling around Rochester from optometrist to opti…
Hi, I just had my first experience with cataract surgery today and want to commend the Doctor's, nurses and all personal at the Brighton Surgery Center. I would definitely give more than 5 stars if I could. The surgery went well due to the knowledge of the people involved and professionalism with the way each person carried out their particular part of the operation. The team work was smoothly and accurately carried out and gave a feeling of safety and calmness. Thanks for such caring and knowledge. Sincerely, Gloria LaPaglia.