Wow, St. Ann's Community is beautiful. My grandmother loves staying there, and is always off to another event that the company is hosting. I also really enjoy the food!
My 92 year old mother was addmitted to this facility for rehab after having a heart valve replacement with the goal of returning to her home where she lived independently with some outside support. First let me say that the people doing the actual physical rehab , which was only about 5% of her time there, were very good and seemed caring. The remainder of her time was spent in her room. We had hoped that the staff would give a 92 year old who is hard of hearing and somewhat visually impaired a little more consideration than a younger person but that was not the case. The evenings were the worst for my mother and she came to dread the nights. With a ratio of one nurse for 30 patients any individal caring or TLC was a dream. Once my mother had an accident and waited 45 minutes to be cleaned up and also waited just as long to get someone to take her to the bathroom on another occation. She became fearful of asking for help because she was critisized for being too needy. Her roomate actually told us she heard the aides laughing about my moms requests outside her door. Meetings with the supervisory staff produced no positve results. They gave us all the right answers when we met and changed nothing after we left. My Mom passed away after about two weeks in rehab. I am confident that the stress of this environment did nothing positive for her. As a facility owned by the University of Rochester that spends many advertising dollars on promoting their Highlands facilities perhaps the money would be better spent on patient care mental as well as physical. I regret that my Mother had to spend her last days in such an environment.
There was s a major problem with mice. This has been ongoing. There is never any linen. Employees actually shop with their own money for supplies.It's a shame that New York State Allows this facility to remain open.There are some employees that truly care, but the Administrations bottom lip me is profit without acceptable care.
the staff are very rude and keep people from seeing their loved ones who are terminally ill. I would not recommend this place.
June 4th, 2014 On May 17th, 2014 my mother was admitted into St. Ann’s Transitional Care center. She is recovering from Hip replacement surgery on May 14th, 2014. From the very start there where some issues! There where issues with housekeeping, then there where issues with the smell of mildew in the room. My sister and I where providing any assistance that mom needed (day or night)! We are very active in our mothers care; we would be at the center in the morning, afternoon as well as in the evening. A week before discharge, they do what is called per-discharge meeting. At this meeting there where a number of things covered; this is an attempted to make the discharge smooth. IT WAS OFFALL!! None of the things that where discussed in the meeting where done, NONE OF IT! So think twice about using the center.VERY DISSATIFITED
A clean hell hole where the cleaning staff's rigor is not matched by the nursing crew whose indifference is nearly criminal. This is worst than prison unless you are insensate. I lost 50 pounds there avoiding the health killing slop they served for food. Wilted lettuce was called salad. Tater tots were among the rare things appraoching food. Think cardboard white cake, white bread, applesauce and you get the picture. Once a week when visitors were expected, there was a balanced meal. The dietitician quit while I was there. There was a murderer there — one of the worst aides — who habitually left patients on their potty for 45 minuts at a time, later plowed down a middle management civil servant mother on her way to work. These are the kind of sadists that populated the institution. One aide let me fall to floor in the shower. I told her i Was sliding and she made no move to help me. Later she made a covert threat o prevent me from reporting her. Fortunately for me my deficits were physical not cognitive so i could track that daily for 6 weeks my meds were wrong. Seldom by the same person, but every day someone messed up — either giving me the wrong dosage or the wrong thing. I had a laptop that helped me keep track of what i was supposed to get… There was prevalent atmosphere of cruelty. The door to go in the courtyard was locked and you had to beg to get fresh air. I remember sobbing quietly in my room from the pain ( i didn’t want to take pain killers, lest they destroy my much needed powers of discernment). The nurse, came in and and BERATED me!!! Techs carried disease vector clipboards from room to room, which they put on your bed! Thank God for the fortitude and resilience that life had previously endowed, it took every bit of strength to survive that oppression. This place is worse than jail. It’s institutional culture is cruel and indifferent — serving staff delcious buffets while patients went hungry. It seems that those of goodwill, who tried to heal and assist have one by one left. If you have a loved one, do your best to not have them go to any traditional nursing home — you are consigning them to hell.