Westside Medical Supply
765 Elmgrove Rd, Rochester, NY 14624
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If there was a ten star the helpful staff here would get it! ����Incredibly helpful and make all the work they do seem effortless and it's not! With dealing with insurance and all that goes into what they do they go over and above ! Smart fast and efficient ! They are kind and understanding. I came to them in a emergency situation and they were amazing!! My go to place and staff! Thank you Sara and Amanda and Jessica ����������������such a special staff . K . D.
After looking at other stores for a power wheelchair for my Mom, I was thrilled to find Westside. We worked with Eric who was friendly, very knowledgeable & efficient. He was able to work with the PT, Dr. & insurance Co to get my Mom the perfect chair for her needs. He delivered it to her house & made adjustments & was patient with helping her operate the new wheelchair. Our family couldn'the be more pleased with the service we received.
My experience with Westside has been totally positive. Ed Nettnin worked cooperatively with my physical therapist in handling the paperwork required to get approval for a wheelchair and a stander. He personally delivered both mobility devices, instructed me on how to use them, and was equally helpful in arranging service when repairs were needed.
If I could give this company zero stars I would. The owner's brother, Ed Nettnin, does not do his job. He has lied to us on numerous occasions. He fails to show for appointments. We have been trying to get my son a new wheelchair for almost a year. He didn't follow through with the needed paperwork so we are starting from scratch. He has left my son in a broken. unsafe, uncomfortable wheelchair for way too long. After speaking with the owner, Ron Nettnin, nothing has been resolved. We are switching companies and contacting the BBB. I don't know how they can sleep at night.
Initial equipment and help good. Needed a repair, this was a disaster. Waited months, kept calling. They cancelled service appoinment when we finally had one. Rescheduled. Service techs who came didn't have a clue what they were doing, tried to do repair, wrecked something else in the meantime. Left someone with severe disability with non-functioning equipt overnight. Owner/manager states recent loss of knowledgeable techs, his current health issues, death in the family, new computer program, medicaid/medicare cuts as reason for poor service. Admits that service tech didn't have a clue, but states that he "needs to learn somehow." Issue was finally fixed after numerous phone calls from therapists. What a nightmare!
BEST SERVICE EVER!
FAST! FAST! FAST!
Caring, concerned, empathetic ... and knowledgeable of products and services available. Mom and I had a very short wait the first time we entered the store, but the chairs we sat in while waiting were comfortable. We had 100% attention, and they walked-us through the necessary paperwork, and advised us of what we needed from her doctors in order to be covered by medicare. Awesome. If I wasn't a full-time caregiver for my own mother, I would be applying here for a job! Thanks, again!
11/06/2011Provided by Citysearch -
I would like to start my review by saying that I personally am not the type to create an account on an internet website to simply mention service I've recieved from a business, especially when positive. This company not only supplied my mother with multiple medical equipment that has changed her life drastically (for the better) but the family working there went out of their way to find exactly what my mother needed. They even pursuaded me into saving my money on an item for a cheaper one because it would be more suitable. I trust these people and I really hope that this will help those looking for a fantastic supplier for their parent's or any loved ones. God Bless
11/30/2010Provided by Citysearch -
We have done business with Westside for approximately 10 years. This is a first class company and we have always received professional courteous service. We have also recommended this company to others who have been equally pleased. My wife and I highly recommend them.
I have been to 2 other medical supply stores in rochester. One made you wait 20 minutes and gave me attitude the other on Ridge rd did not know the product and benefits. I called Westside and what was nice right off the bat was a live body actually answered the phone. They wer very pleasant and actually sounded sincere. I went to their store in the Town of Gates and was very surprised as to the inventory they carry. The choices of scooters and power chairs was huge. I dealt with one of their trained staff who actually knew what they were talking about and tried several pieces of equipment. I learned a great deal from their sales person Ed and his brother Ron. They helped me thru the entire process. I also realized how little our insurance policies cover these day versus years back. Any ways the proces was very enlightening and their entire staff is very friendly and warm with the customers. I was in their store for almost 2 hours and would reccommend them to anyone. I found out later they are a true family business and really do care about your needs.