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Upstate Vape

Map & Directions
(2 Reviews)

1626 Penfield Rd, Rochester, NY 14625

(585) 267-7120

Today: 10:00 am - 8:00 pm
Tomorrow: 10:00 am - 8:00 pm
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Regular Hours
Mon - Sat:
Payment method
amex, discover, master card, paypal, visa
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Giggles K.



Arrogant and Unworthy of business!
They're website deceptively says they make juice in house, however, when I asked I learned they merely add the nicotine level you want. Some major manufacturer makes the flavors hey choose. Definitely not worth the cost for a 'custom' juice. I realize this is a common way for places to 'make' juice but they try to make you think your getting something special. Your not.
On top of bad and expensive products the staff is very arrogant. I met the owners and various staff and they act like its they're way or no way. Customer service is non existent! 'What can I get you ?' Is a common greeting. AVOID AT ALL COSTS (unless you want a free cup if kurig coffee! lol)

Jenn D.



If you want to go to a place that has great customer service and a place that is willing to help you if the item you purchased is damaged, DO NOT GO TO THIS PLACE. To start with the customer service here is terrible! The people who work here have terrible attitudes and seem annoyed when you walk in. They DO NOT stand behind their products at all! If you go in there with a malfunctioning item, the manager/owner Michelle will stand there in front you and try to prove to you that there is nothing wrong with what she sold you. She will do everything and anything to avoid replacing the item for you because she believes there is nothing wrong with it.

If you enjoy going to place that calls their customers liers and enjoys proving them wrong while taking your money at the same time then by all means go to this place. But I will make it a point to NEVER recommend this place to anyone!