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gperna82

05/25/2009

Provided by Citysearch
Overall
Do not go there!

Okay I never am the person to write reviews but after what happened to me there. I will never refer or go to this Restaurant again. It doesnt even matter to me about the food but the service was terrible. I asked for a separate check from my party because I only had my debit card. Not only did she charge for a wrong meal, but she did it 3 times. Knowing that this meant my bank account was overdrawn now because of this genius waitress. She never apologized. So i went up to the front and told them what she did. They hostess gave me a dirty look and looked to another girl to handle it. My arguement is now I have no money on a holiday weekend regardless if they voided the charges it still takes 2 business days to clear. I wasnt gonna take that lying down. I made them call my bank so I can have them verbally allow my bank to release the holds. 5 girls ganged up on me saying that I was wrong. I have gone to many nice customer friendly Restaurants in Rochester, NY. I HAVE NEVER BEEN TREATED WITH SUCH DISRESPECT AND HORRIBLE CUSTOMER SERVICE. I was raised in a restaurant and also worked in one. I know how you are supposed to treat people in food service. I attempted to call back and speak to the owner, the owners daughter I will admit was kind enough to help get the money put back into my bank account. But she kept cutting my short so I couldnt tell her how they treated me. From my experience an Owner of a Restaurant should be aware of how staff treats the customers and let there staff know that this type of behavior is totally unacceptable and will be tolerated under any circumstances. I do not think an apology was asking to much from the staff I myself was not a perfect server but I at least had the common sense to own up to my mistakes and addition be respectful to my customers, hoping for repeat customers. Do not go to this restaurant!!!!

lindsayny

01/22/2006

Provided by Citysearch
Overall
Great little place

This is a great little place in Greece with pretty good food and very friendly staff. The food is always great! The place is not a whole lot to look at, could use an updated look. They do take-out too.

Details

Phone: (585) 227-6750

Address: 3166 Latta Rd, Rochester, NY 14612

Website: http://www.riccis.com

More Info

General Info
Ricci's is a family owned and operated restaurant in Greece, NY. In business since 1970, Ricci's is proud to provide our clientele with friendly service, great food, and a comfortable atmosphere. Besides a wide range of familiar Italian menu items in chicken, pork, beef, seafood, and vegetarian options, Ricci's also offers daily specials, pizza to order, full menu take out, roasted prime rib on Fridays and Saturdays, holiday specific menus, and catering services for any sized occasion or event. A full selection of alcoholic beverages, beers on tap, and wine choices (by the glass or bottle) are available tableside, and in the bar adjacent to the sit-down dining areas. We appreciate our loyal diners who have been coming to Ricci's, with their families, for over 40 years, and we welcome the new faces we see each week! Hope to see you soon!
Email
Payment method
master card, discover, amex, visa, cash
Price Range
$$
Categories
Other Information

Parking: Lot, Free

Wi-Fi: No

Attire: Casual

Good For Groups: Yes

Good for Kids: Yes

Take Out: Yes

Cuisines: Family Style, Italian, European, Seafood, Continental, Pizza

Alcohol: Full Bar

Bike Parking: No

Takes Reservations: Yes

Outdoor Seating: No

Wheelchair Accessible: Yes

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