1100 Long Pond Rd, Rochester, NY 14626
1100 Long Pond Rd
Rochester, NY 14626
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If I could give zero stars I would. No explanations, WEEKS to have a dental emergency addressed, no returned phone calls as promised by office manager and still in agony!!! Do not use this office! Waste of time and money, not to mention living with the pain of an infected tooth! No antibiotics even given in the mean time to treat the infection until it can be addressed.... If the problem is actually even what they said. Shady business and improper handling. Extremely unprofessional and uncaring.
I just today had a root canal in my molar. Steve Lewis is located at the Penfield Office. Steve has many years of experience. He explained the procedure to me and then took an X-ray. He found a bad infection. My molar was killing me and affecting my life. He then drilled my three canals (Steve explained that some teeth have four canals) then removed the nerves and then cemented the canals. The procedure took less then 30 minutes and the pain was minimal. He was very concerned with my pain level. I was very concerned about this infection. Again, the procedure took less then 30 minutes with minimal pain and now I have no more tooth ache.
I would definitely recommend Q Dental and Steven A. Lewis in particular. What a great dentist.
Restored my trust in dentistry.......
After a horrifying experience 17 yrs ago I avoided the dentist like my life depended on it. Knowing that I need my wisdom teeth extracted and a serious cleaning before I started to experience pain and real problems I finally forced myself to go. I also brought along my six-year-old daughter who is autistic and has never been able to handle any dental procedure before. I was served promptly even though this was my very first visit. Our hygienist, Alana, was amazing. She got my daughter through x-rays and cleaning with no tears or problems. She treated my little girl like family and was kind, supportive and encouraging throughout the experience. When it came my turn, Alana was equally understanding, supportive and kind. I required a fairly aggressive cleaning but felt almost no pain due to my hygienist's gentle and skilled work. She stopped several times to ask if I was comfortable and not in pain and she was fast too. Everyone in the office was wonderful to me, from the woman who set my initial appointment to the doctor. It was great to feel respected, cared for and offered advice and information instead of being given orders. I'm no longer afraid to get regular care. Thank you so much!!