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Professional Auto Care

Map & Directions
(20 Reviews)

763 Linden Ave Ste 3, Rochester, NY 14625

(585) 381-6180

CLOSED NOW
Tomorrow: 8:00 am - 5:30 pm
16
YEARS
IN BUSINESS
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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours

Extra Phones

Phone: (585) 381-6080

Brands
audi, volkswagen
Payment method
check, amex, discover, master card, visa
AKA

Professional Auto Care Inc.

Other Email

Categories
Auto Repair & Service, Alternators & Generators-Automotive Repairing, Auto Engine Rebuilding, Auto Oil & Lube, Auto Transmission, Automobile Accessories, Automobile Air Conditioning Equipment-Service & Repair, Automobile Consultants, Automobile Diagnostic Service, Automobile Electric Service, Automobile Inspection Stations & Services, Automobile Parts & Supplies, Automotive Tune Up Service, Brake Repair, Clutches, Emissions Inspection Stations, Engine Rebuilding & Exchange, Mufflers & Exhaust Systems, Radiators Automotive Sales & Service, Tire Dealers, Tire Recap, Retread & Repair, Truck Service & Repair, Used Car Dealers, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels

Reviews

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jbranche

05/05/2012

Provided by Citysearch - 
Overall
Best Auto Shop Around!

I needed work done on my Kia in hurry and I was able to bring it right in to Professional Auto care. The key drop system was simple to use. A state inspection, oil change and tire rotation were completed and I was able to pick up my car after work. Chet took the time to make sure I understood what work was done on my vehicle. He was able to explain to me what to look for in the future to know when I would need to replace tires and even priced out 3 kinds of tires for me (making sure to explain the differences). My interaction was trustworthy and genuine. From now on I will be using Professional Auto Care and I will recommend them to my friends and family.

HSV

08/10/2011

Provided by Citysearch - 
Overall
Trustworthy and Courteous!

I have brought my VW a number of times to Professional Auto Care, from NY inspections to mechanical problems. I am always impressed not only with how courteous and kind they are, but with the time they take to be sure I understand the issues my car may be having. Last time I went in for an exhaust issue, they were sure afterwards to show me the part that was causing the issue and explain it to me. I never am left wondering what was really wrong with my car and trust what they are telling me. I will continue to go to Professional Auto Care and recommend them to friends and family!

Michele K

05/04/2011

Provided by Citysearch - 
Overall
Rochester's Best Auto Care

Professional Auto Care is there whenever you need them! They do great work and are honest in their transactions! Aaron has worked on my car through a number of repairs and always gives me a straight answer on what is wrong and what it will cost. They are very dependable and I have recommended them to many friends! I don't think I'll ever take my car anywhere else now!

Professional Auto Care

08/03/2010

Provided by Citysearch - 
Overall
Very dependable and high integrity

Jeff is great. He gets your car diagnosed quickly. His rates are fair and the work is always done right the first time.

We have never had to back for a do over.

he has worked on our card for a few years now and we have recommended him to our friends.

G and T

Pville

07/29/2010

Provided by Citysearch - 
Overall
Trust for my ""baby"".

Bob, Chet and the team have been taking excellent care of my 330i, and at a fraction of what it would cost me elsewhere. Thank you, guys. I’ll see you soon for the next oil change and NYSI.

Ashutosh Parihar

07/28/2010

Provided by Citysearch - 
Overall
Excellent Service and knowledge for Audis

Very professional and they know what they are doing. No extra work is done, if not necessary or required. I had my 75K major service with timing belt replacement and my car now works like a charm...highly recommended!!!

mbcurtin

07/25/2010

Provided by Citysearch - 
Overall
Great Service/Great Prices

I have been using these guys for 4 years and have never been disappointed. When I call for an appointment, they bend over backwards to fit my schedule and will provide a loaner if necessary If I'm having a problem with something, they diagnose it, explain what my options are and give me a price that I feel is below what I'd be charged anywhere else..

And it's always fixed the first time.

peter zimmerman

07/24/2010

Provided by Citysearch - 
Overall
The only place I take my cars

I take all our family vehicles to Pro auto. For two years I've had nothing but positive experiences and dont go anywhere else. I know that these guys suggest repairs that are honestly needed and they dont kill the customer with unexpected costs....that's why they get the repeat business. I wish I discovered them years ago. Chet even helped me in the buying process when purchasing my most recent vehicle.

phimuskapsi

07/21/2010

Provided by Citysearch - 
Overall
Fantastic Service, Great Work

My car had needed several repairs on it for some time and with money being tight I needed to find a way to get everything fixed at a decent rate. I had specific things I wanted repaired and other things that I did not. They were able to work with me on all of my requests.

I also was able to supply parts of my own, you don't get the 3yr/36k mile warranty for the part repair if you provide your own, but they used it. The warranty is a huge plus, I had a problem with my exhaust and it is comforting to know that if something happens to that area in the next few years that I'm covered!

After I had had my repairs done, I had to drive my car around to make sure my CEL stayed off. Once it stayed off for at least a week I went in to get my inspection, at first I was told I'd have to wait, but the guy at the counter went and talked to the tech's and they took 10 minutes to squeeze me in and get me out very quickly.

Last thing that I really liked about this place was the newsletter and coupon deals that I get every month. (It's optional so don't worry). But it's loaded with tips/tricks and coupons for a variety of services. They aren't just a repair shop to me now, but they will do all of the work on my car, in any fashion, from now on.

Fantastic repairs, good prices, knowledgeable about imports (I drive a VW) and I couldn't have been happier with the experience.

JennyLight

07/21/2010

Provided by Citysearch - 
Overall
Quick, Professional Service

My last car was a lemon. Professional Auto Care always told me what needed to be fixed right away and what could wait until I had more money. With my new car, I've only needed inspections and oil changes. They are very friendly people and treat me well. They always tell me what they are going to do up front. They are a great, great auto repair place.

hobinsh

05/12/2009

Provided by Citysearch - 
Overall
Peace of Mind

My husband and I have been going to Bob for our auto repairs for 8 years. He takes great care of us. He explains what needs to be fixed and what can wait. He always gives you options. And we know that the problem will be fixed the right way, right away. He has great coupons and is always running a special, so we feel we are getting the best price. We recommend him to all of our friends.

Roastie

05/06/2009

Provided by Citysearch - 
Overall
My car has always been repaired satisfactorily

I've been taking my car to Bob since he first opened a shop. The repair work has always been done well.

iaafom

05/06/2009

Provided by Citysearch - 
Overall
Professional and courteous

I've gone to Professional Auto Care a couple of times for an oil change. Each time they were nice and courteous.

I would definitely recommend Professional Auto Care

JustinT

04/09/2009

Provided by Citysearch - 
Overall
Professional and Personal Auto Repair

I recently bought a used car and I knew that there were little things wrong here and there. I did my research and found that many people had recommended Bob's shop, so I felt safe in bringing my car there to be fixed.

They did a very good job and I am very satisfy with the work on my car. I have been driving the car for a full two weeks now and it feels like a completely different car. Well worth the money spent to fix it and have it done right!

The previous owner did a hack job of trying to fix things and caused the problem to be worse. Aaron (the mechanic at Bob's shop who fixed my car), found the hack job and corrected it. Things like this make be feel good about my decision to bring it to Bob's shop, and I would highly recommend it to anyone.

hcbsez

04/05/2009

Provided by Citysearch - 
Overall
The best Car Repair Shop I have every found!

Bob's approach to car repair and customer service is second to none. I have been taking my cars to Bob for years and I have never been dissapointed in the service.

corjv

04/05/2009

Provided by Citysearch - 
Overall
Honest, great car help!

The guys that work here are great! They tell you what is wrong and how they will fix it in simple, easy-to-understand language! And they are always on the lookout for ways they can help you at the ""bargainest"" prices. I highly recommend them to anyone with a car!!

PattySchutt

04/01/2009

Provided by Citysearch - 
Overall
Excellent Service

I have been extremely satisfied with the service I have received. They are friendly, honest and care very much about doing the best job for me. Always a positive experience!

mlb

03/31/2009

Provided by Citysearch - 
Overall
Get your auto fixed without hassle

Not only do you get friendly service, they back up all repairs until it's fixed. They even send you reminders based on previous car usage. Great place to get your auto fixed.

rock9

03/31/2009

Provided by Citysearch - 
Overall
Best Service in town!

I've had both my vehicle in for service and Bob and his staff have always made the repairs on time and at or under the estimated cost. They've shopped around to get the best cost in town for parts, and always have their customers best interest in mind.

cguy123

06/21/2006

Provided by Citysearch - 
Overall
Great customer service - I've never seen anything like it in the automotive business before!

I brought my car in after being told by my local dealership that the repairs would cost over $5000. After taking the time to listen and diagnose the problem, they were able to fix it for only $600! The car has never run better and I'm absolutly delighted! I will never take my car anywhere else again. They truly care about their customers, and it shows the first time you call!