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BETTER INGREDIENTS. BETTER PIZZA.

General Info
Add your favorite toppings to your choice of crust: hand-tossed original, pan, or thin. Order online or by phone. Papa John’s. Better Ingredients. Better Pizza.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Phone: (585) 442-2510

Primary Phone: (585) 321-1150

Fax: (585) 321-1150

TollFree: (888) 777-7272

Payment method
master card, visa, no credit cards, amex, discover, debit, paypal
Price Range
$$
Location
Suburban Plz
AKA

Papa John's Pizza Store 1533

Papa John's International Inc.

Categories
Pizza, Take Out Restaurants, Restaurants
Other Information

Cuisines: Take Out, Pizza

Price Range : Average

Takes Reservations: No

COUPONS & DEALS

No coupons available

Reviews

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calinp

05/11/2007

Provided by Citysearch - 
Overall
Avoid it like the plague.

Egregious customer service makes Papa John's one to avoid at all costs. Their pizza is passable, though not the best by any means, but the customer service is so incredibly bad as to make the quality of the food irrelevant.

For just one example, I ordered a pizza around 9:40 p.m. and told them I'd pick it up in about 20 minutes. The woman on the phone said no problem. To be on the safe side I asked her how late they would be open. She said until 1 a.m. I got there around 10 p.m. and they were closed: Doors locked, no sign of life inside. What does it matter what the pizza is like if you don't get to eat it?

Papa John's completely ignored my complaints about this incident, not even an apology. Then, to add insult to injury, they started spamming me with advertisements. I've asked them repeatedly to stop spamming me but they continue.

Something is obviously terribly wrong with Papa John's upper management. They act as if they have no competition, and individual customers don't matter. Consumers don't have to put up with businesses that act like monopolies.

For pizza in Rochester, try somewhere else, like Mark's Pizzeria (good customer service), Pontillo's or even Pizza Hut. If you're downtown and don't need delivery, Galleria is great.

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